Senior IT Consultant

About the role

As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point person on our biggest accounts. This may include providing technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you're ready for whatever the day brings. You'll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You'll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships.

Responsibilities

• Configure and support Mac OS, Windows, and other various environments
• Manage and support identity platforms that govern application access such as Okta and Google Workspace
• Assisting with Network projects/deployments/build-outs (design + configuration)
• Helping standardize and implement best networking practices across client stack
• Administering a variety of SaaS applications
• Developing and updating standards, policies, and procedures as well as best practices documentation in line with compliance requirements
• Build and maintain the IT infrastructure for various clientele based on their needs
• Configure automations and tooling especially as it relates to on-boarding and off-boarding flows
• Provide a high touch customer service experience to clients
• Act as one of the main technical escalation points for your fellow technicians and professional services team
• Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)
• Perform ad-hoc duties as necessary

Requirements

You’ll need a Bachelor's degree in a computing related discipline and 8+ years of experience in an IT focused role. Expert experience with Mac OS and Windows is required, along with a strong networking background. Advanced IT Certifications (Network+, Security+) are preferred. Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA) is essential. Experience with Azure Active Directory, SSO, & SAML is also needed. Experience with identifying the root cause of faults or problems and resolving the root issue is important. Experience with compliance requirements and best practices (SOC2, HIPAA, etc) is beneficial. Customer-service oriented with strong communication skills is a must-have. Passion for IT as well as building relationships is encouraged. Curiosity, self-starter, collaborative, and adaptable in an ever-changing field is key.

Qualifications

Qualified candidates should have a Bachelor's degree in a computing related discipline and 8+ years of experience in an IT focused role. Expert experience with Mac OS and Windows is required, along with a strong networking background. Advanced IT Certifications (Network+, Security+) are preferred. Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA) is essential. Experience with Azure Active Directory, SSO, & SAML is also needed. Experience with identifying the root cause of faults or problems and resolving the root issue is important. Experience with compliance requirements and best practices (SOC2, HIPAA, etc) is beneficial. Customer-service oriented with strong communication skills is a must-have. Passion for IT as well as building relationships is encouraged. Curiosity, self-starter, collaborative, and adaptable in an ever-changing field is key.

Skills

Expert experience with Mac OS and Windows
Strong networking background
Advanced IT Certification (Network+, Security+)
Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)
Experience with Azure Active Directory, SSO, & SAML
Experience with identifying the root cause of faults or problems and resolving the root issue
Experience with compliance requirements and best practices (SOC2, HIPAA, etc)
Customer-service oriented with strong communication skills
Passion for IT as well as building relationships
Curiosity, self-starter, collaborative, and adaptable in an ever-changing field

Benefits

Health Benefits: 100% covered health, dental and vision insurance for you, 50% for dependents
Paid Parental Leave
HSA/FSA eligibility
Access to a variety of mental health programs

Compensation, Rewards & Recognition

• 401(k) + 4% company matching
• Annual Bonus Program

Culture

• Biannual company retreats
• Social events
• Wellbeing events and programs