Senior IT Business Partner

Calix enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This role supports the mission to enable CSPs to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

About the role

The Senior IT Business Partner is a senior individual contributor and strategic technology advisor responsible for aligning business strategy, technology investments, digital transformation, AI enablement, and operational capabilities to achieve measurable business outcomes. This remote-based position operates with significant autonomy, influences Director, VP, and executive stakeholders, and serves as the primary strategic liaison between the business and technology organizations. The role can be located anywhere in North America.

Scope, Impact & Accountability

• Acts as the primary strategic technology advisor to the Managed Business unit.
• Influences multi-year roadmaps, investment prioritization, and technology portfolio decisions.
• Accountable for business value realization, adoption outcomes, and stakeholder satisfaction.
• Drives customer experience, operational efficiency, scalability, and growth through technology-enabled solutions.

Responsibilities

• Serve as the trusted technology advisor to business leadership and related functions.
• Develop and maintain the multi-year technology roadmap for this business, coordinating with other functional IT Business Partners.
• Manage intake, prioritization, governance, and value realization for technology demand.
• Serve as point of contact for IT and provide updates to business on technology changes and upcoming capabilities.
• Build strategic business cases and investment recommendations.
• Apply a product-management mindset to roadmap planning, customer outcomes, adoption, and prioritization decisions.
• Map end-to-end business processes across acquisition, onboarding, service delivery, customer success, billing, support, and retention.
• Lead AI, automation, analytics, and digital transformation opportunities.
• Lead transformation initiatives from ideation through value realization.

Industry & Market Experience

Strongly Preferred:

• Experience supporting Managed Service Providers (MSPs), broadband providers, telecommunications organizations, technology services firms, SaaS providers, or channel ecosystems.
• Understanding of subscription-based and recurring revenue business models.
• Knowledge of customer acquisition, onboarding, service delivery, customer success, retention, and growth motions.
• Experience supporting businesses that provide technology, connectivity, managed services, cloud services, cybersecurity services, or digital services.

MDU Market Experience

Strongly Preferred:

• Experience supporting businesses delivering technology and connectivity solutions into Multi-Dwelling Unit (MDU) environments.
• Knowledge of multifamily housing, student housing, senior living, hospitality, venues, and mixed-use property markets.
• Understanding of managed Wi-Fi, fiber broadband, smart property technologies, and digital resident experiences.
• Ability to translate MDU/MSP market trends and customer needs into technology roadmaps and business capabilities.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, MIS, or related discipline.
• 10+ years of experience in IT business partnering, consulting, technology strategy, enterprise applications, product management, business relationship management, or transformation leadership.
• 5+ years partnering with senior business leaders and executives.
• Experience developing strategic roadmaps, investment plans, and business cases.

Preferred Credentials

• MBA or advanced business/technology degree.
• BRMP, PMP, ITIL, Agile, SAFe, TOGAF, COBIT, or similar certifications.
• Experience leading enterprise AI, automation, or digital transformation initiatives.

Pay

• San Francisco Bay Area: 149,500 - 224,300 USD Annual
• Select US Metros and States: 130,000 - 195,000 USD Annual
• Other US Locations: 117,000 - 175,500 USD Annual

As part of the total compensation package, this role may be eligible for a bonus. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills, and experience.