Senior IT Business Analyst – Grant Management Systems

Key Responsibilities

• Facilitate meetings with business stakeholders, technical teams, and external consultants.
• Serve as the primary point of contact for field consultants regarding application issues.
• Communicate issue status, resolutions, and updates to stakeholders.
• Manage and prioritize operational support requests and enhancement tickets in Azure DevOps.
• Collaborate with vendor teams to resolve technical issues.
• Translate business needs into clear, actionable technical requirements.
• Lead and mentor a team of business analysts.
• Delegate tasks and ensure alignment with project goals.
• Facilitate and lead business and technical requirement-gathering sessions.
• Maintain project documentation on the SharePoint site.
• Ensure process changes and decisions are documented and accessible.
• Support business requirements, user acceptance testing, end-user documentation, and training.

Required Qualifications

• 4+ years of experience as a Business Analyst.
• 2+ years of experience working with grant management systems or government-funded programs.
• Strong understanding of the Software Development Lifecycle (SDLC).
• Excellent communication, facilitation, and interpersonal skills.
• Leadership experience in cross-functional team environments.
• Proficiency with Microsoft SharePoint, Azure DevOps, and Microsoft Office.
• 5 years of experience with complex IT web applications within the past 5 years.
• 5 years of experience gathering and documenting business feedback and incorporating changes into current processes.
• 5 years of experience leading meetings, conducting training and information sessions, communicating with varied audiences, and preparing oral and written reports and presentations.
• 3 years of experience serving as a liaison between development teams and project managers or business clients in software development projects.
• 1 year of experience with Microsoft SharePoint.
• 1 year of experience with Azure DevOps, including creating User Stories and queries.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.