Senior IT Business Analyst

Responsibilities

• Oversee the demand management of IT/SaaS solutions and integrations for North America's HR business needs.
• Act as a strategic partner, maintaining strong relationships with stakeholders by listening actively, understanding, and clarifying their needs.
• Collaborate with process owners and key users on Change Management initiatives.
• Create functional and program specifications, and handle design, testing, implementation, support, and maintenance of application enhancements.
• Evaluate the impact of new solutions and contribute to the development of change management strategies.
• Follow and adhere to Project Management Processes.
• Serve as the primary point of contact for management, end-users, and technical teams concerning the mentioned systems.
• Provide functional support to end-users and manage user inquiries.
• Cook up and manage the research, planning, and implementation of software fixes.
• Investigate and resolve technical issues, conducting root cause analysis and identifying recommendations for resolution.
• Participate in SaaS Platform selections and service contract negotiations.
• Responsible for ensuring systems compliance.

Qualifications

• Bachelor's degree in Computer Engineering and/or Masters in MIS
• 8+ years of IT Industry Experience
• PMP preferred
• Experienced in supporting enterprise HRIS or SaaS platforms (Workday, Oracle HCM, SuccessFactors, UKG, ADP, or similar)
• Experienced in gathering business requirements and facilitating stakeholder/design workshops for enterprise applications
• Experienced in managing application enhancements, testing, implementation, and end-user support for enterprise systems
• Experienced in working with SaaS integrations, enterprise application support, or system troubleshooting/root cause analysis
• Experienced in serving as a liaison between business stakeholders, end users, and technical/IT teams
• Experienced in supporting change management initiatives, user training, and process improvement efforts
• Experienced in working within formal project management methodologies (PMP, Agile, Waterfall, ITIL, etc.)

About the role

Mindtris, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success. Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.