Senior IT Analyst

About the role

We are seeking a Sr. IT Analyst – Studio Infrastructure to collaborate with teams and departments responsible for network administration, infrastructure planning, and hands-on studio support for our Sunset Studios tenants.

Responsibilities

• Own and maintain the studio network infrastructure, including switches, firewalls, VLANs, wireless access points, and WAN/LAN connectivity across all Sunset Studios lots.
• Plan, scope, and coordinate infrastructure upgrade projects and hardware refresh cycles — develop timelines, track milestones, manage vendor deliverables, and communicate status to IT leadership.
• Serve as the primary escalation point for complex technical issues and help build team capabilities.
• Administer Azure AD / Entra ID and Microsoft 365; manage user lifecycles, security, and groups.
• Maintain network performance and availability; troubleshoot connectivity, latency, and security incidents across production and corporate environments.
• Manage server infrastructure (on-premises and cloud), including patching, verification, and capacity planning.
• Oversee AV and conferencing systems (Zoom Rooms, Teams Rooms, RingCentral/Mitel) for studio conference rooms, screening rooms, and production spaces.
• Lead hardware procurement, asset lifecycle tracking, and disposal processes in coordination with finance and compliance teams.
• Ensure compliance with Sarbanes-Oxley IT controls, security policies, and audit requirements; participate in internal and external audit support.
• Provide white-glove IT support and build strong relationships with studio tenants, productions, and internal departments across all levels.
• Collaborate closely with other Sunset Studios IT team members, providing virtual and/or on-site assistance as needed.
• Travel between studio lots and/or reassignment may be required.
• Other infrastructure and technology projects as assigned.

Requirements

• Minimum of 4 years' experience in IT infrastructure support, network administration, or systems engineering in a mid-to-large corporate environment (studio or entertainment industry experience a strong plus).
• Strong understanding of network fundamentals: TCP/IP, DNS, DHCP, VLANs, firewall rules, VPN, and wireless networking; hands-on experience configuring and troubleshooting managed switches, routers, and access points.
• Proficiency with Microsoft 365 administration and Azure AD / Entra ID.
• Experience with Windows Server (2019/2022), Active Directory, PowerShell, and system patching practices.
• Working knowledge of endpoint security tools, including antivirus, EDR, encryption/BitLocker, and MDM solutions such as Intune.
• Demonstrated experience coordinating IT projects — hardware refreshes, network upgrades, or office/studio build-outs — including timeline management, vendor coordination, and stakeholder communication.
• Experience with ITSM platforms such as ServiceNow; familiarity with ITIL processes.
• Ability to work varied hours, including early morning, late evening, or occasionally weekends to provide on-site support during production schedules.
• Strong communication and interpersonal skills; ability to translate technical concepts for non-technical stakeholders and build trust with studio tenants and production teams.
• Self-directed problem solver who can prioritize across multiple concurrent projects in a fast-paced studio environment.

Qualifications

• CCNA, CCST, CompTIA Network+, Server+, or Security+ certification.
• Experience using the CLI to configure and troubleshoot enterprise network switches from Dell Technologies and Cisco Systems.
• ITIL v4 Foundation certification.
• CAPM or other project management credential.
• Experience leading end-to-end hardware refresh or network infrastructure upgrade projects.
• Familiarity with studio/production-specific IT needs (dedicated production networks, isolated VLANs for talent/crew, high-bandwidth media workflows).
• Experience with Cisco Meraki, Palo Alto, or Fortinet firewall platforms.
• Hands-on experience with virtualization (Hyper-V, VMware) and cloud infrastructure (Azure IaaS).
• Experience with enterprise administration of SharePoint, Proofpoint, Abnormal, or Box/Dropbox.
• Professional experience within entertainment or media production organizations.