Senior IT Analyst

About the role

Hudson Pacific Properties is seeking a Senior IT Analyst to join our dynamic team. This position will support our diverse portfolio of office and studio properties located in key media and tech hubs across the United States.

Responsibilities

• Day-to-day responsibilities primarily consist of desktop support and monitoring the ServiceNow Ticketing System.
• Active Directory/Hybrid Azure AD, Office 365 administration, creating & terminating user accounts; resetting passwords; responding to and resolving IT-related issues.
• Windows-based PC support, and related hardware & software; hardware setups, multi-function printers, and basic enterprise-level networking & WIFI.
• Maintain and configure computer peripherals, printers, and MFP’s, including related software.
• IT Asset Management, hardware & software inventory, including life cycle management.
• Assist in training new users and provide ongoing training to existing end-users, as needed or requested.
• Provide technical assistance for conference calls and Zoom Video conferencing.
• Develop and maintain excellent working relationships with all departments and provide a high level of in-person and remote IT support throughout the organization, including support of our senior executive team.
• Be familiar with Sarbanes-Oxley compliance processes, comply with standard IT security policies, and practice a high standard of IT security hygiene.

Requirements

• Bachelor’s degree in a related field or equivalent work experience required.
• Minimum 4–6 years of experience supporting onsite and remote users in a mid- to large-sized corporate environment, including Windows-based PCs and Apple devices.
• Experience with Microsoft Office 365, Hybrid Azure AD Administration, Intune mobile device management, TEAMS, OneDrive & DUO two-factor authentication.
• Experience with Windows servers, basic networking, and ServiceNow Ticketing System.
• Experience with Microsoft Windows & Mac computer software and hardware, multifunction printers, and imaging practices.
• Zoom Video Conferencing knowledge
• Strong problem-solving and troubleshooting skills to promptly and efficiently resolve technical problems.
• Ability to multitask, be proactive, and be a self-starter in a team-oriented, collaborative, open, and exciting work environment.
• Ability to communicate effectively and professionally with C-Suite Executives, non-technical business users, clients, and vendors.
• Ability to occasionally work varied hours, including early morning, late evening, or weekends, to provide on-site support.

Qualifications

• Experience with Windows System Center, Dell network switches, SharePoint, Angus, Argus, BrightSign, Meraki, Darktrace, Logic Monitor, single sign-on, and Proofpoint are all pluses.
• ITIL v4 Foundation certification desired.

Skills

• Excellent communication, interpersonal, and customer service skills, with consistent follow-up and follow-through.

Benefits

At Hudson Pacific Properties, we offer a competitive benefits package including health insurance, retirement plans, and paid time off. We also provide a supportive and inclusive work environment where you can grow your career and make a meaningful impact.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate the needs of our diverse portfolio and teams.

Benefits

We offer comprehensive benefits including health insurance, retirement plans, and paid time off.

Company Culture

We foster a culture of collaboration, innovation, and continuous learning. We believe in empowering our employees to reach their full potential and contribute to our success.

Equal Opportunity Employer

Hudson Pacific Properties is proud to be an Equal Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, national origin, age, disability, medical condition, marital status, sexual orientation, genetic information, protected veteran status, or any other basis protected by applicable law, including federal, state, and local fair chance laws.