Senior IT Administrator

Why Hover wants you:

This role sits at the center of how Hover's internal technology works and how our employees experience it.

You will contribute by:

• Build custom integrations, micro-applications, and automation tools using AI coding assistants (Claude Code, Copilot, Cursor) to reduce manual IT workflows and shrink Hover's SaaS footprint
• Analyze operational data from Okta, Jira, and other systems to identify patterns, automate application provisioning for new hires, and generate executive-level narrative insights
• Build and manage a scalable customer security response pipeline, including a customer-facing trust center, with consistent performance against SLA
• Automate laptop collection, asset tracking, and offboarding workflows to replace manual processes and integrate with existing lifecycle automation systems
• Build sensors and alerting mechanisms to detect SaaS system health interruptions and support rapid IT remediation
• Share ownership of day-to-day IT operations and helpdesk support for our San Francisco and New York offices and remote employees, including hardware troubleshooting, AV and network performance, and access management
• Support new hire onboarding and departing employee offboarding in partnership with People Operations and Workplace
• Administer and optimize Okta, Jamf, GitHub Enterprise, Google Workspace, and related tooling across the employee base

Your background includes:

• Hands-on experience administering Okta (SSO, provisioning, lifecycle policies) and Jamf (Mac and iOS device management, policy enforcement) in a SaaS-forward tech environment
• GitHub Enterprise administration experience, including org-level access management and SSO integration
• Demonstrated experience using AI coding assistants (such as Claude Code, Cursor, or Copilot) to build internal tooling, automate workflows, or develop integrations — or a strong scripting/automation background with clear trajectory toward AI-assisted development
• Working knowledge of SOC 2 Type II audit frameworks and experience supporting security questionnaire processes and customer compliance requirements
• Familiarity with Cisco networking fundamentals, Google Workspace administration, Jira, and Slack in an enterprise environment
• Ability to support and troubleshoot Apple hardware (Mac and iOS) for a distributed workforce
• Strong written and verbal communication skills, with a track record of proactive employee support and clear expectation-setting under pressure
• Proven ability to manage multiple workstreams independently in a sprint-based environment, without reliance on day-to-day management oversight
• Background at pre-IPO tech companies with in-house IT departments managing a SaaS software stack

Nice to have:

• Experience with Zero Trust network architecture, endpoint security strategy, or Identity Governance Automation
• Prior exposure to office build-outs or IT infrastructure coordination for a physical office move
• Familiarity with data analysis and generative AI for operational reporting or executive summaries

Benefits:

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

We expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $129,000 - $160,000 annually.