Senior Instructor, Informatica

About the role

The Agentforce team is seeking a Principal Instructor to join our Training team. This role focuses on delivering engaging, high-impact training experiences that help individuals and organizations master Informatica products.

Responsibilities

• Deliver high-quality 1:Many training experiences focused on Informatica products, including hands-on workshops and multi-day instructor-led courses, both virtually and in person — as public and private offerings
• Translate complex technical concepts (data integration, cloud data management, RDBMS, ETL/ELT workflows) into clear, approachable learning moments for audiences with varying levels of experience
• Lead engaging, interactive sessions that encourage participation, discussion, and practical application
• Help gather customer requirements in advance of training, understand business needs, and tailor training agendas accordingly
• Serve as a trusted advisor to customers by sharing best practices, technical guidance, and adoption recommendations
• Assist training participants with access to remote training environments, coordinating with customer technical personnel as needed
• Partner cross-functionally with Curriculum Development, Customer Success, and Product Management teams to continuously improve learning experiences — including testing labs, reviewing course materials, and providing feedback to curriculum developers
• Share knowledge with fellow instructors, developers, technical support, and other technical personnel
• Stay current on Informatica innovations, enterprise data trends, and modern learning methodologies

Requirements

• 3+ years of relevant professional experience in a technical, enablement, education, or customer-facing role
• Demonstrated technical aptitude with enterprise systems, platforms, or software products — particularly in data integration, data warehousing, or related domains
• Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions
• Ability to quickly learn new technologies and explain them in a structured, engaging way
• Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)
• Experience with RDBMS technologies (e.g., DB2, SQL Server, Teradata) and working knowledge of SQL
• Familiarity with Windows and/or UNIX operating systems
• Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments
• Bachelor's degree in Computer Science, Education, Information Technology, or a related discipline (or equivalent experience)

Preferred Qualifications

• Experience with Informatica products such as PowerCenter, Cloud Data Integration, MDM, Data Quality, or similar data management platforms
• Background in Data Warehousing, Data Integration, ETL/ELT, or programming (SQL, PL/SQL, Java, etc.)
• Experience with cloud platforms (AWS, Azure, or similar)
• Prior roles such as Educator, Enablement Lead, Support Engineer, Success Manager, Solution Engineer, or Product Manager
• Experience supporting customer adoption, change management, or digital transformation initiatives

What Makes You Successful

• Customer-Obsessed: You care deeply about learner outcomes and customer success
• Clear Communicator: You simplify complexity and meet learners where they are — adapting to diverse technical backgrounds
• Tech Curious: You enjoy learning how things work and explaining why they matter, especially in the data and integration space
• Confident Facilitator: You're comfortable on stage, on camera, and in front of senior audiences
• Continuous Learner: You're energized by constant learning and evolving technology
• Collaborative Teammate: You work independently and as part of a team, contributing to an inclusive and supportive culture
• Trusted Advisor: You build credibility quickly, act with integrity, and keep your focus on customer success at all times

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For more details, visit this link.

The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually.