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Jobs · Information Technology · Delaware

Senior Infrastructure Support Specialist II

Continental Finance Company · Wilmington, DE · 2 wk ago
HybridInformation TechnologyFull-time

About the role

Join a growing financial technology company that specializes in credit card options for consumers with less-than-perfect credit. As part of the Technology team, the Senior Infrastructure Support II will focus on the technological side of change, including changes to system processes, infrastructure/application systems and technologies.

Responsibilities

  • Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices continue to evolve.
  • Participate in audits & security reviews, providing required IT documentation and/or information.
  • Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
  • Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities within the department to improve operational awareness and efficiencies.
  • Drive adoption for continuous improvements and proficiency of changes within the organization in accordance ITIL Framework.
  • Develop project strategies and plans, including stakeholder assessment and communications to ensure the timely execution of the Tech Operations teams’ objectives.
  • Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
  • Troubleshoot and maintain the infrastructure that our environment runs on.
  • Aid the team with implementations both on premises as well as in the cloud.
  • Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
  • Assist management in leading the team and aligning to company goals for all members of the Infrastructure team.
  • Implement Troubleshoot and Deploy assets and solutions to the cloud environments.

Requirements

  • Minimum of a high school diploma or GED.
  • BA or BS Degree is preferred.
  • Minimum of 5 years’ experience working in the Information Technology Industry.
  • Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred.
  • Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets.
  • The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company needs.
  • Ability to lift 25+ pounds and sit for prolonged periods of time.
  • Collaborator that can collaborate with other teams in the organization.
  • Excellent analytical and troubleshooting skills.
  • Strong people skills, in addition to effective customer interaction skills.
  • Some familiarity with Cloud Technology (AWS, Azure, Google Cloud).
  • Knowledge of Active Directory and basic Microsoft applications.
  • Ability to work well under deadlines and in a demanding environment.
  • Familiarity with the principles and practice of configuration management and change control.
  • Ability to design, implement and maintain automation and monitoring processes.
  • At least 2 years windows server administration experience.
  • Good understanding of the TCP/IP stack and networking.
  • Ability to lead complex initiatives, delegating tasks appropriately while maintaining accountability for outcomes.

Qualifications

  • Minimum of a high school diploma or GED.
  • Minimum of 5 years’ experience working in the Information Technology Industry.
  • Some familiarity with Cloud Technology (AWS, Azure, Google Cloud).
  • Good understanding of the TCP/IP stack and networking.
  • Ability to lead complex initiatives, delegating tasks appropriately while maintaining accountability for outcomes.

Skills

  • Advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways).
  • Knowledge of TCP/IP, routing, firewalls, ARP tables, and subnets.
  • Windows Server Administration experience.
  • Excellent analytical and troubleshooting skills.
  • Strong people skills, in addition to effective customer interaction skills.
  • Collaborator that can collaborate with other teams in the organization.

Benefits

Continental Finance Company offers a competitive compensation and benefits package in an exciting, fast-paced business casual environment. CFC is committed to inclusion and diversity and is an equal opportunity employer.

Pay

Competitive compensation package.

Schedule

Hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday).

Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company!

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