Senior Infrastructure Operations Engineer

About the Role

We are seeking a Sr. Infrastructure Operations Engineer to join a dynamic team providing high-quality engineering, implementation, and support across Windows platforms, virtualization, storage, SQL Server, and cloud infrastructure—both on-premises and in Azure. This role serves as the senior technical escalation point for the Infrastructure Operations team, accountable for the design, resilience, and documented recoverability of the firm’s virtualization, storage, SQL, and cloud platforms.

As the firm’s designated Operations SQL Subject Matter Expert (SME), this individual will provide technical leadership for SQL Server operational support, availability, performance, maintenance, and recovery. The role requires strong communication skills, teamwork, and the ability to independently lead projects from planning to completion. A key objective is to strengthen the team’s overall capability by eliminating single points of failure through high-quality documentation, repeatable procedures, and cross-training.

Responsibilities

• Primary owner for Azure: administer and support the firm’s Azure estate, including Landing Zone, IaaS/PaaS, Entra ID / AAD Connect synchronization, SSO, Conditional Access, and MFA; lead workload migrations from on-premises to Azure.
• Primary owner and designated SME for SQL Server platform: own end-to-end SQL Server operations, including installation, patching, version/edition upgrades, Always On Availability Groups, failover clustering, DR runbooks, backups, restores, and validated recovery testing. Serve as first-touch triage for all SQL-related tickets and route application-owned SQL work to the appropriate team.
• Primary owner for VMware and VMware SRM: administer vSphere/vCenter across multiple sites; own DR replication and recovery plans in Site Recovery Manager, including scheduled failover testing and validated recovery documentation.
• Primary owner for storage: administer Pure Storage and HPE 3PAR arrays, including provisioning, capacity and performance management, firmware lifecycle, and replication.
• Primary owner for Dell server hardware: manage Dell OpenManage and Dell blade chassis, including firmware lifecycle, hardware fault remediation, and vendor RMA coordination.
• Primary owner for monitoring: manage SolarWinds, ensuring node coverage accuracy, alert tuning, and reduction of alert noise.
• Primary owner for enterprise application certificates: manage full lifecycle, maintain a renewal calendar, and prevent expiry-driven outages.
• Secondary owner for Active Directory and Exchange On-Premises, providing depth behind existing primary owners.
• Serve as the senior technical escalation point for the Infrastructure Operations team; take ownership of major incidents, drive root cause analysis to closure, and publish written RCAs.
• Create and maintain high-quality operational documentation and develop repeatable procedures to institutionalize expertise across the team.
• Participate in a weekly on-call rotation (8 AM Mondays, rotating every 4-5 weeks).

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience; minimum of 7 years of hands-on infrastructure engineering experience, including at least 3 years in a senior or escalation capacity.
• Broad hands-on knowledge of server infrastructure, SQL Server (2014 through 2022), and cloud technologies, including in-place upgrades, failover-cluster methodologies, and workload migrations to Azure.
• Strong hands-on experience with Windows Server (2012/2016/2019/2022), Active Directory (Group Policies, ACL management), PowerShell scripting, and Office 365 (including Exchange on-prem and migrations to Teams, SharePoint, and OneDrive).
• Administration experience with virtualization (Azure and on-prem VMware) across multiple sites; HyperV experience a plus.
• Experience with tools such as 1Password, Barracuda, Atlassian Jira, LanSweeper, Dell OpenManage Enterprise, Intune, Pure Storage, SolarWinds, Varonis, and Veeam is a plus.
• Demonstrated ability to act as a final technical escalation point—calm, methodical, and decisive under major-incident pressure.
• Ability to produce documentation another engineer can execute without assistance—this is a primary measure of success in this role.
• Strong project management, analytical, and problem-solving skills.
• Excellent interpersonal, written, and verbal communication skills; ability to work collaboratively and independently in a high-pressure environment.
• Strategic and creative thinking, with a focus on building a resilient, knowledge-sharing organization.

Qualifications

• College or University degree in a related field or 10+ years of equivalent work experience.
• Certifications in ITIL, Agile, Microsoft (Azure, O365), VMware VCP-DCV, or equivalent technical credentials are a plus.
• Relevant certifications preferred: Microsoft Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Microsoft Certified: Azure Database Administrator Associate (DP-300), or equivalent SQL Server credential.
• Knowledge of data privacy and protection laws and best practices.

Benefits

• Outstanding benefits package, including 401(k) match and generous PTO plan.
• Medical, dental, vision, disability, and life insurance.
• Access to corporate discount plans and other employee perks.
• Ample opportunities for professional development and career advancement.

Pay

Salary Range: $120,000 USD - $165,000 USD. A variety of factors are considered in making compensation decisions, including experience, education, licensure and/or certifications, geographic location, market demands, and other business and organizational needs.

Schedule

• Full-time position with participation in a weekly on-call rotation (8 AM Mondays, rotating every 4-5 weeks).