Senior Infrastructure Operations Engineer

About the role

As a Sr I O Engineer on our Pacific Northwest (PNW) EPIC Instance Engineering Team, you will serve as the sole UNIX/AIX Service Line Owner (SLO) and key Linux system administrator. In this critically important role, you will have single-point operational ownership for all Unix, AIX, and Linux-based systems, ensuring continuity, compliance, and stability for workloads foundational to our Epic database environment. Working in a self-directed environment on complex issues, you will design, engineer, and manage both enterprise infrastructure and public cloud platforms (GCP, Azure, AWS). You will collaborate closely with technology stakeholders to develop roadmaps, evaluate system changes, and guide other engineers to resolve cross-domain dependencies, maintaining peak performance and security across our critical platforms.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Serve as the Service Line Owner (SLO) for UNIX/AIX and Red Hat Enterprise Linux (RHEL) systems, ensuring database stability and high operational efficiency for the PNW Epic instance
• Design, engineer, and manage enterprise infrastructure and cloud-based operational platforms (including IaaS and PaaS)
• Maintain critical databases and system platforms, performing deep performance analyses, safeguarding workloads, and enhancing scalability to meet security and reliability requirements
• Work closely with technology stakeholders to define system roadmaps, resolve cross-system dependencies, and ensure seamless integration of customer-facing services
• Use enterprise-approved AI tools to streamline workflows, automate system administration tasks, and drive continuous operational improvement
• Evaluate emerging technical trends and technological advancements to influence company standards and make recommendations regarding modernizing or retiring legacy platforms
• Act as a technical subject matter expert and resource to guide, support, and troubleshoot complex infrastructure and operating system issues for other engineering teams

Requirements

• Bachelor's degree or 4+ years of equivalent technology experience
• 5+ years of experience in system administration, engineering, and support of UNIX, AIX, and Linux (RHEL) systems
• 3+ years of experience with server virtualization environments, including VMware, Hyper-V, or Google Cloud VMware Engine (GCVE)
• 3+ years of experience utilizing enterprise-level identity, access, and security technologies (such as Active Directory, Entra ID, MFA, or PKI)
• 2+ years of experience with enterprise IT service management and monitoring tools (such as ServiceNow, Tanium, or SCCM)

Preferred Qualifications

• Master of Information Sciences and/or Master of Business Administration (MBA)
• Deep technical familiarity with Windows Server operating systems (2016, 2019, 2022) and Ubuntu Linux
• Experience utilizing enterprise-approved AI productivity platforms and automation tools to increase operational agility and automate repetitive engineering workflows
• Experience administering systems within public cloud environments (specifically Google Cloud Platform, Microsoft Azure, or AWS) managing compute, storage, and networking services
• Strong database administration or operational support experience within an Epic EHR environment
• Proven ability to troubleshoot highly complex, unstructured issues and manage cross-system technical dependencies

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Pay

The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.