Senior Infrastructure Engineer - CMDB Discovery

About the Role

As a Senior CMDB Infrastructure Engineer, you will be the go-to expert for Tier 3 technical support and strategic implementation of the ServiceNow Discovery toolset. Your mission: ensure full enablement of discovery capabilities, capture critical assets and applications across global sites, and seamlessly integrate this intelligence into the CMDB—mapping interdependencies and relationships to deliver a single source of truth.

What You'll Do

• Lead Discovery & CMDB Integration: Implement and optimize ServiceNow Discovery to achieve comprehensive visibility of enterprise assets and applications.
• Drive Innovation: Pilot AI-driven solutions to automate and enhance CMDB governance and discovery processes.
• Solve Complex Challenges: Provide expert-level troubleshooting for critical production issues and ensure reliable system performance.
• Plan & Execute Enterprise Projects: Design and deliver major IT infrastructure initiatives, including new technologies and critical upgrades.
• Collaborate & Influence: Partner with IT teams and vendors to assess risks, resolve issues, and shape technical standards.
• Mentor & Elevate: Train and guide team members, sharing your expertise to build organizational capability.

Why This Role Matters

Your work will directly impact:

• Operational Excellence: Strengthen CMDB governance and improve data accuracy to enable better decision-making.
• Future-Ready IT: Enable advanced discovery capabilities and AI-driven automation to position us for next-generation IT service management.
• Enterprise Resilience: Ensure robust, secure, and high-performing systems that support global business operations.

Qualifications

• Undergraduate degree or equivalent experience, with 8+ years in technical specialties and 3–4 years in hardware/software configuration and troubleshooting.
• Deep knowledge of infrastructure design, cloud engineering, networking protocols (TCP/IP, ACCP), performance tuning, debugging, and enterprise IT platforms.
• Relevant technical certifications or ability to attain within 9 months.

Skills That Set You Apart

• Strong analytical and problem-solving abilities.
• Excellent communication skills to influence and collaborate across teams.
• Proven ability to lead complex projects and mentor others.

Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.