Senior Information Management / Knowledge Management (IM/KM) Specialist

Serco is seeking a full-time Senior Information Management / Knowledge Management (IM/KM) Specialist to support the Joint Staff J-7 Deputy Directorate for Joint Training and Exercises (DDJTE), in Suffolk, Virginia.

About the role

In this senior role, you will lead enterprise information management, knowledge management, business intelligence, and digital collaboration initiatives across the Joint Training Enterprise (JTE). You will develop enterprise knowledge solutions, executive dashboards, operational common operational pictures (COPs), and data visualizations that transform operational, training, readiness, workforce, and exercise data into actionable decision-support products for senior military and civilian leaders. Leveraging Microsoft 365 technologies including SharePoint Online, Teams, Power BI, Power Apps, and Power Automate and Government-provided Artificial Intelligence (AI) capabilities, you will enhance collaboration, automate workflows, improve knowledge sharing, and support data-driven decision-making while ensuring compliance with Department of Defense (DoD) cybersecurity, records management, and information governance requirements.

This position is contingent upon the ability to maintain/transfer an active U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret/SCI clearance.

Responsibilities

• Lead the development and implementation of enterprise Information Management (IM) and Knowledge Management (KM) strategies, governance, records management, metadata, and collaboration solutions using Microsoft 365, SharePoint Online, and integrated enterprise applications.
• Design, develop, and administer SharePoint Online, Microsoft Teams, Lists, and other Microsoft 365 collaboration environments, ensuring compliance with DoD Security Requirements Guide (SRG), Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs), Section 508, and information governance requirements.
• Develop and maintain executive dashboards, Common Operational Pictures (COPs), Key Performance Indicator (KPI) scorecards, workforce analytics, and interactive data visualizations using Microsoft Power BI, Microsoft Excel, and other approved business intelligence tools.
• Integrate and analyze data from multiple Government information systems to deliver enterprise reporting, predictive analytics, performance metrics, and executive decision-support products.
• Design and implement Microsoft Power Apps and Power Automate solutions to automate workflows, streamline reporting, improve collaboration, and increase organizational efficiency.
• Leverage approved Artificial Intelligence (AI) and machine learning capabilities, where authorized, to enhance knowledge discovery, document management, data analysis, and workflow automation while maintaining data governance compliance.
• Capture, organize, and disseminate organizational knowledge, lessons learned, and best practices to improve information sharing and operational effectiveness.
• Develop and deliver executive briefings and training on Microsoft 365, SharePoint Online, Power Platform, business intelligence, and knowledge management best practices.
• Collaborate with Government stakeholders to advance digital modernization initiatives and ensure compliance with DoD cybersecurity, records management, accessibility, and information governance policies.

Requirements

• An active U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret/SCI clearance.
• U.S. Citizenship.
• A Bachelor’s degree or higher from an accredited institution in Information Technology, Computer Science, Information Systems, Data Analytics, Business Intelligence, Business Analytics, Graphic Design, Statistics, or related discipline.
• 2+ years of experience designing, developing, and administering Microsoft 365 collaboration and business intelligence solutions, including SharePoint Online, Microsoft Teams, Power BI, Microsoft Excel, Power Apps, and Power Automate to support enterprise collaboration, executive dashboards, data visualization, workflow automation, and reporting.
• Demonstrated experience implementing enterprise Information Management (IM) and Knowledge Management (KM) strategies, integrating data from multiple Government or enterprise information systems, and developing information governance, records management, and decision-support solutions.
• Demonstrated experience administering Microsoft SharePoint Online and Microsoft 365 collaboration environments.
• Demonstrated experience designing executive dashboards, Key Performance Indicator (KPI) dashboards, operational Common Operational Pictures (COPs), and business intelligence visualizations using Microsoft Power BI and Microsoft 365 technologies.
• Experience administering Microsoft Teams and training users on Microsoft 365 collaboration, business intelligence, and knowledge management tools.
• Strong analytical, presentation, data visualization, and executive briefing skills, with the ability to communicate complex technical information to senior military and civilian leaders.
• Willingness and ability to travel (up to 10% of the time).
• Must possess or be able to obtain a valid U.S. Passport.
• The ability to work on-site in Suffolk, Virginia.

Preferred Qualifications

• Active TS / SCI Security clearance.
• Experience developing executive dashboards, operational Common Operational Pictures (COPs), business intelligence, data visualization, workforce analytics, and decision-support products using Microsoft Power BI and Microsoft 365 technologies.
• Relevant Microsoft certifications (Power BI, Microsoft 365, Power Platform, SharePoint, or Azure) and professional certifications such as Project Management Professional (PMP), Certified Knowledge Manager (CKM), or ITIL Foundation.
• Experience integrating Artificial Intelligence (AI) capabilities into business intelligence and analytics.
• Knowledge of Department of Defense (DoD) data governance and records management policies.

About the company

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients.

Pay

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits

Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan