Senior Inbound Fulfillment Center Manager
Description
The Senior Inbound Fulfillment Center Manager is responsible for leading all inbound operations at Encompass' new state-of-the-art fulfillment center in Atlanta. This role oversees receiving, customer returns, pack-up-on-receipt, kitting, inspection, and inventory put-away while ensuring operational excellence, inventory accuracy, safety, and productivity.
Key Responsibilities
Lead, coach, and develop inbound managers, supervisors, team leads, and associates. Foster a culture of accountability, collaboration, safety, and continuous improvement.
Build and maintain a high-performing inbound operation through employee engagement and leadership development.
Oversee all inbound operations, including receiving, unloading, inspection, customer returns, pack-up-on-receipt, kitting, and inventory put-away. Ensure inbound shipments are processed accurately and efficiently to meet productivity, quality, and dock-to-stock objectives.
Monitor labor allocation, staffing levels, and scheduling to maximize operational efficiency while meeting business demands.
Partner with Inventory Control to maintain inventory accuracy and quickly resolve discrepancies. Ensure compliance with operational standards and quality requirements.
Drive improvements that enhance inventory integrity and operational performance.
Analyze operational metrics and performance data to identify trends and opportunities for improvement. Implement initiatives that increase productivity, reduce costs, and improve service levels.
Establish standardized work processes and operational best practices to support scalability. Support new process rollouts, technology enhancements, and future automation initiatives.
Champion workplace safety and ensure compliance with company policies, OSHA regulations, and operational standards. Promote a proactive safety culture across all inbound operations.
Lead organizational change initiatives and effectively communicate business priorities. Support the continued growth and expansion of the Atlanta fulfillment center. Collaborate with cross-functional partners to align operational goals with overall business objectives.
Qualifications
7+ years of progressive leadership experience within a high-volume distribution center, fulfillment center, or warehouse environment.
3+ years of experience leading managers, supervisors, or multiple operational teams.
Demonstrated success managing inbound operations, including receiving, inventory put-away, returns, and material handling.
Proven experience building teams, implementing standardized work, and driving operational excellence in a fast-paced environment.
Strong track record of coaching, mentoring, and developing high-performing leaders and teams.
Bachelor's degree in Supply Chain Management, Logistics, Business, Industrial Engineering, Operations Management, or a related field preferred.
Equivalent combination of education and relevant experience will be considered.
Experience with Lean, Six Sigma, Kaizen, or other continuous improvement methodologies.
Strong analytical skills with the ability to leverage data to drive operational decisions and improvements.
Excellent organizational, communication, and problem-solving abilities.