Senior Implementations Analyst, Enterprise

About the role

This role is designed for someone who thrives in high-stakes, ambiguous environments and can operate as both a project leader and strategic problem solver. You will work with larger, more complex customers where implementations involve multiple stakeholders, legacy systems, edge cases, and operational change.

Responsibilities

• Serve as the primary leader and point of accountability for enterprise customer implementations from kickoff through successful launch.
• Build strong relationships with customer executives, payroll leaders, and operations teams, establishing trust and confidence throughout the process.
• Diagnose complex operational workflows and translate them into scalable solutions within Trayd.
• Lead large data migrations involving payroll history, workforce data, and financial information with high accuracy requirements.
• Navigate ambiguity and unexpected challenges, coordinating with engineering and product to resolve issues quickly.
• Manage timelines, risks, and stakeholder expectations across multiple teams and priorities.
• Support customers through critical milestones including first payroll runs and post-launch stabilization.
• Identify gaps in product or process and drive improvements that benefit future implementations.
• Mentor junior implementation team members and help elevate the overall function as we scale.

Requirements

• You have 4-7 years of experience in implementation, consulting, customer success, or operations roles, ideally in SaaS or technology-enabled services.
• You are comfortable leading complex projects with multiple stakeholders and moving parts.
• You communicate clearly with both technical and non-technical audiences, including senior customer stakeholders.
• You are highly organized and detail-oriented while still able to operate strategically.
• You have strong problem-solving skills and are comfortable navigating ambiguity.
• You are comfortable working with data and have strong Excel skills.
• You take ownership and drive outcomes even when problems are messy or unclear.
• You are NYC-based or ready to relocate quickly.

Qualifications

• You have experience with SQL or data analysis tools (nice to have).
• You have experience with payroll, financial systems, ERP, or compliance-heavy software (nice to have).
• You have experience in startup or high-growth environments (nice to have).

Benefits

We offer a competitive salary range of $120K - $130K, in addition to comprehensive benefits including health insurance, retirement plans, and flexible work arrangements.

Pay

The base salary for this role is $125,000 - $130,000 annually.

Schedule

This is an in-person role in SoHo, five days a week. We move quickly, collaborate constantly, and value people who take initiative and ownership.