Senior Implementations Analyst

About the role

The Senior Implementations Analyst is a member of the Client Delivery team and part of the Client Services organization, which includes Sales, Client Delivery, Account Executive, and Relationship Management teams. This role serves as a technical and analytical bridge between clients (banks/credit unions), implementations managers, and internal engineering teams. The ideal candidate possesses a deep understanding of data flows, system configuration, and client-facing technical communication. This individual acts as a technical collaborator for the entire organization to complete project tasks and provide ongoing client support.

Responsibilities

• Independently perform hands-on configuration of proprietary rewards management software
• Review client-provided file layouts and technical specifications; build and execute SQL queries to analyze, validate, and troubleshoot data during the implementation and ETL process
• Serve as a technical point of contact for clients and implementation managers, translating technical requirements and integration specifications (including SSO) into business terms and vice-versa
• Own the technical execution of rewards program launches
• Document technical requirements, processes, and configuration specifics related to client implementation projects
• Lead client-facing technical discussions to support implementations and troubleshooting
• Identify areas for improvement and develop action plans, training, and process documentation
• Analyze incoming projects and tickets and act as department liaison

Requirements

• Bachelor’s degree or equivalent in relevant work experience
• Minimum 5 years business analyst experience, preferably within payments
• Practical applications of SQL, Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs

Preferred Skills and Experience

• Experience in card payments and/or card issuing
• Proficient, practical SQL expertise applied in real-world implementation, data validation, and troubleshooting scenarios
• Familiarity with systems configuration, basic understanding of programming languages
• Experience or strong interest in using data visualization tools (e.g., Tableau, Power BI) or spreadsheet tools (e.g., advanced Excel) for analysis and reporting
• Previous Business Analyst experience in a technology-driven, financial services, or client-facing operations environment
• Ability to analyze files, perform file reviews
• Experience working on projects or assignments that required translating technical specifications into actionable steps
• Demonstrated ability to create and follow processes and contribute to technical documentation efforts
• Experience with Salesforce or other CRM systems

Key Competencies and Attributes

• Learning & Technical Foundation: Possesses a foundational understanding of data analysis and systems and demonstrates a strong willingness to rapidly acquire subject-matter expertise regarding rewards platforms, proprietary systems, and technical concepts (ETL, SSO).
• Execution & Detail Orientation: Demonstrates strict adherence to detail and strong organizational skills when executing configuration tasks and performing data validation to minimize errors.
• Analytical Curiosity & Problem Solving: Exhibits critical thinking and a desire to learn problem resolution techniques, particularly in using SQL queries to support data-related troubleshooting.
• Communication & Collaboration: Maintains effective written and verbal communication for internal team updates and documentation. Functions as a flexible and supportive collaborator, taking direction and contributing actively to team goals and project execution.
• Time Management & Discipline: Focuses on planning and scheduling skills to manage time effectively and prioritize assigned tasks, supporting project management discipline principles within a structured implementation timeline.

Priorities

• Occasional out-of-area and overnight travel may be expected
• Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. National remote opportunities require residency in one of the following states: AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TX, UT, VA, or WI.
• This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

Benefits and Perks

• Competitive pay plus 401(k) with employer match
• Medical, dental, vision, and life insurance
• Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
• Tuition Reimbursement
• Paid time off, company holidays, and parental leave
• Employee Assistance Program
• Hybrid work environment with flexible hours
• Onsite perks including gym access and snacks
• Employee recognition programs celebrating milestones and achievements
• Growth opportunities within a supportive, team-oriented environment

About ampliFI

At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.