Senior Implementation Project Manager

About the role

CyberMaxx is seeking an experienced Senior Implementation Project Manager to lead the end-to-end onboarding and deployment of our Managed Detection & Response (MDR) services for new customers. In this role, you will serve as the primary project leader guiding new customers from contract signature through full operational go-live, coordinating closely with Sales, Account Management, Customer Success, and the customer's own internal stakeholders. This is a highly visible role for a seasoned project management professional who thrives on structure, communicates with clarity and confidence, and is energized by the pace and complexity of cybersecurity implementations.

Responsibilities

• Own and manage the full implementation lifecycle for new CyberMaxx customers, from kickoff through go-live and transition to steady-state operations.
• Develop detailed project plans, timelines, and resource schedules; proactively identify risks, dependencies, and scope changes, and drive mitigation plans to keep implementations on track.
• Serve as the primary point of contact for customers during onboarding, building trusted relationships with technical and executive stakeholders and setting clear expectations throughout the engagement.
• Coordinate cross-functionally with Sales, Account Management, Security Operations and Customer Success teams to ensure technical requirements, integrations, and data sources are properly scoped and deployed.
• Lead and facilitate recurring project status meetings, steering committee updates, and executive business reviews, delivering clear, concise status reporting to internal leadership and customer stakeholders.
• Manage multiple concurrent implementations simultaneously, prioritizing effectively across a portfolio of customer projects of varying size and complexity.
• Identify opportunities to improve and standardize implementation methodology, tooling, and documentation, contributing to a scalable and repeatable onboarding process.
• Track and report on key implementation metrics (e.g., time-to-value, milestone adherence, customer satisfaction) and escalate risks to leadership as needed.
• Ensure a smooth, well-documented handoff from implementation to ongoing MDR operations and Customer Success teams.
• Maintain a strong working knowledge of CyberMaxx's MDR platform, security services, and industry best practices to speak credibly with technical and business stakeholders alike.

Requirements

• 7+ years of project management experience, including significant experience leading technical implementations, onboarding, or professional services engagements.
• Prior experience in cybersecurity, managed security services, SaaS, or another technical services environment strongly preferred.
• Proven ability to manage multiple complex, concurrent projects with competing priorities and tight timelines.
• Exceptional communication and stakeholder management skills, with demonstrated experience presenting to executive and technical audiences.
• Strong working knowledge of project management methodologies (Agile, Waterfall, or hybrid approaches) and standard PM tooling (e.g., Smartsheet, MS Project, Jira, Asana, or similar).
• Ability to translate technical concepts for non-technical stakeholders and vice versa.
• A high degree of ownership, humility, and a customer-first mindset consistent with CyberMaxx's culture.

Qualifications

• PMP, PgMP, CAPM, or equivalent project management certification.
• Familiarity with SIEM, EDR/XDR, SOAR, or other core security technologies and integrations.
• Experience working within a Managed Detection & Response (MDR), MSSP, or similar security operations environment.
• Bachelor's degree in business, information technology, cybersecurity, or a related field, or equivalent practical experience.

Benefits

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long-Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays