Senior Implementation Program Manager

About the role

For our client, we are seeking a Senior Implementation Program Manager to join the team of a leader in the Information Technology space. This role will lead complex customer implementation programs, ensuring strategic initiatives are delivered with strong governance, clear milestones, and disciplined execution. The position requires close partnership with customers, internal teams, and external partners to align expectations, manage dependencies, and maintain transparency throughout the project lifecycle. The successful candidate will also help strengthen implementation practices by coaching team members, improving templates and reporting, and supporting consistent delivery across engagements.

Responsibilities

• Own and drive the successful execution of strategic customer implementations by developing and managing project plans, milestones, timelines, and deliverables
• Establish clear customer responsibilities, milestones, and expectations, driving accountability for commitments
• Establish a structured executive communication framework to promote transparency and informed decision-making
• Refine standardized project schedules, reporting frameworks, and governance templates for consistency across implementations
• Develop project management capabilities within the delivery organization by coaching team members and sharing best practices
• Work jointly with partners and support partner projects as needed
• Participate in customer steering committees

Qualifications

• 8+ years of experience in program/project implementation management leadership
• Proven track record of managing enterprise-level transformation programs
• Exceptional customer written and verbal communication, executive engagement, and stakeholder management skills
• Experience preparing for and leading steering committee meetings
• Ability to navigate difficult implementation discussions with confidence and professionalism
• Experience leading full project lifecycles using either traditional PMI processes or Scrum/Agile approaches
• Experience managing multiple concurrent projects
• Bachelor's degree required

Benefits

• Opportunity to become a shareholder through an employee share purchase program (ESPP)
• Medical, dental, and vision insurance available
• Paid time off and sick leave
• Tuition reimbursement offered
• 401(k) contributions and employer match
• Flexible spending accounts available
• Life insurance and disability coverage provided