Senior Implementation Manager

About the role

We are seeking an Implementation Manager to guide our largest, most complex customers through a seamless launch. This role involves partnering closely with Product, Sales, Sales Engineering, Customer Success, and key customer stakeholders to ensure every implementation is delivered on time, with high adoption and measurable impact.

Responsibilities

• Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)
• Understand our platform and product capabilities to effectively communicate the value to end users and senior management
• Serve as the single point of accountability for launch deliverables and cross-functional execution
• Facilitate technical and non-technical meetings with customers, internal teams, and third parties
• Anticipate and manage risks, dependencies, and escalations; course-correct proactively
• Drive internal alignment, status reporting, and resource planning across functions
• Own launch success metrics (timeliness, user adoption, quality, retention handoff)
• Document process templates, playbooks, and continuous improvement insights post-launch
• Train and mentor junior implementation or onboarding team members (if applicable)

Requirements

Your background includes 3-7+ years in enterprise software implementation, onboarding, or professional services in SaaS. You must have a proven track record managing complex, multi-stakeholder launches, strong project/program management fundamentals in enterprise environments, and led implementation of new workflows and successfully drove adoption across thousands of end-users. Excellent written and verbal communication across technical and non-technical audiences is required, along with strong project management skills — planning, dependencies, risk mitigation. Comfortable working ambiguously, making decisions, and driving alignment is also essential. Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines is a plus.

Qualifications

• Proven track record managing complex, multi-stakeholder launches
• Strong project/program management fundamentals in enterprise environments
• Led implementation of new workflows and successfully drove adoption across thousands of end-users
• Excellent written and verbal communication across technical and non-technical audiences
• Strong project management skills — planning, dependencies, risk mitigation
• Comfortable working ambiguously, making decisions, and driving alignment
• Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines

Skills

• Project management
• Implementation

Benefits

Top Skills: Project management, Implementation

Additional Skills & Qualifications: Self-starter / High Autonomy, Comfortable with Ambiguity, Operates well in a distributed team environment, Experience with AI tools, Experience with tools like Jira, Asana, or Smartsheet, Familiarity with APIs, integrations, or data pipelines, Insurance or insurtech experience, Familiarity with claims workflows or carrier tech stacks such as Xactimate or Cotality, Prior exposure with transactional commitment structures and associated adoption strategy/tactics and success metrics

Pay and Benefits

The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), Workplace Type: Fully remote, Application Deadline: This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.