Senior Implementation Lead
About the role
Perchwell is the modern real estate listings platform built for agents to search smarter, collaborate better, and close deals faster. We are building the future of residential real estate’s critical listings infrastructure: a platform where market research and client collaboration converge. Our modern architecture enables continuous innovation at a pace legacy systems cannot match, with AI-powered features and mobile-first capabilities designed for how agents actually work. As consumer expectations and technology evolve, Perchwell remains focused on our core vision: empowering real estate professionals with the most intelligent, data-driven, and connected platform in the industry. Backed by leading venture capital firms including Lux Capital and Founders Fund, along with strategic partnerships with some of the country's top Multiple Listing Services (MLSs), Perchwell represents the first major new platform to enter the listings technology market in decades. This unique combination of institutional investment and deep industry alignment provides both the resources and market validation needed to transform the multi-trillion dollar residential real estate industry.
We are hiring an experienced Implementation Lead to play a critical role in directly impacting our growth and drive customer adoption. The ideal candidate brings a robust background in enterprise-level software implementations, combining technical acumen with exceptional stakeholder management skills. You should be comfortable translating complex technical concepts into business value, working closely with engineering teams to build customer solutions, and managing executive-level relationships both internally and externally. Experience in program management is essential, as you'll be orchestrating multiple workstreams across product, engineering, and customer success teams. What's most crucial is your proven ability to manage end-to-end implementation projects and drive them to successful completion. This role will report into our Head of Customer Success and work out of our SoHo NYC Office 4 days/week. The role will also require travel 10-30% of the year.
Note: At this time, we are only considering candidates who are authorized to work in the