Senior Implementation Project Lead

About the role

Bamboo Health is seeking a Senior Implementation Project Lead to join our dynamic team. This position serves as the single point of accountability for customer implementations across our portfolio of solutions, from coast to coast.

Responsibilities

• Own the full implementation lifecycle from Sales handoff through production deployment, stabilization, and transition to ongoing support.
• Lead multiple concurrent implementation projects across Bamboo Health's product portfolio, including SaaS applications, statewide initiatives, EHR integrations, analytics solutions, and emerging products within our Care Coordination, Behavioral Health, and Controlled Substance product suite.
• Develop comprehensive implementation strategies, project plans, timelines, risk mitigation plans, and communication plans that align customer objectives with business goals.
• Serve as the trusted advisor and primary point of contact for customers, executive sponsors, state partners, healthcare organizations, and technical stakeholders.
• Facilitate project governance, including executive steering committees, status meetings, risk management, issue resolution, and decision tracking.
• Cook up cross-functional teams including Implementation Engineering, Product Management, Account Management, Sales, Marketing, Support, Security, and third-party vendors to ensure successful delivery.
• Partner with state agencies, healthcare organizations, EHR vendors, and technical teams to successfully implement complex integrations and workflows.
• Drive customer adoption by helping organizations understand implementation strategies, operational workflows, and change management best practices.
• Identify implementation risks, technical dependencies, and organizational challenges while proactively developing mitigation strategies.
• Measure project health through defined success metrics and communicate progress, risks, and recommendations to internal and external stakeholders.
• Continuously improve implementation methodologies, documentation, templates, and operational processes to increase delivery efficiency and consistency.
• Contribute product expertise and implementation feedback to Product Management to improve customer experience and product scalability.
• Mentor Implementation Project Leads by sharing best practices, providing project guidance, and supporting onboarding and professional development.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Communications, or related field, or equivalent experience.
• 5+ years of experience leading customer-facing implementations, enterprise project management, consulting, or client delivery.
• Demonstrated success managing complex, cross-functional implementations from project initiation through production deployment.
• Experience working with healthcare technology, SaaS software, EHR integrations, interoperability, or enterprise software implementations preferred.
• Strong understanding of project management methodologies, including scope, schedule, risk, issue, dependency, and stakeholder management.
• Exceptional written, verbal, presentation, and executive communication skills.
• Proven ability to influence without direct authority while leading cross-functional teams in a matrix organization.
• Strong analytical and problem-solving skills with the ability to anticipate risks and develop practical solutions.
• Ability to balance strategic thinking with execution while managing multiple competing priorities.
• Experience developing executive-level presentations, implementation documentation, and customer communications.
• Proficiency with project management platforms (Cloud Coach, MS Project, Smartsheet, Jira, or similar) and Microsoft Office Suite.
• Demonstrated ability to improve operational processes and drive organizational best practices.
• Self-motivated with excellent organizational, customer relationship, and leadership skills.