Senior Implementation Consultant

About the role

Relias LLC, located at 1010 Sync St, Suite 100, Morrisville, United States, is a mission‑driven company helping healthcare organizations improve clinical and financial outcomes. The Senior Implementation Consultant manages the end‑to‑onboarding process for new and existing customers implementing multiple Relias products and solutions, working with mid‑market and enterprise healthcare customers.

Responsibilities

• Manage the customer implementation of the Relias Platform for multiple solutions
• Command and drive internal resources across Relias (technical, clinical, change management, account management teams)
• Develop detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
• Utilize tools and project management practices to ensure on‑time delivery and effective communication and collaboration, both internally and externally
• Identify and manage risks and issues, working with internal teams for mitigation
• Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
• Develop and foster positive relationships and build rapport with customers
• Utilize current and best‑practice implementation documentation and toolkits
• Configure contracted products and solutions to customer specifications
• Provide technical support to customers throughout the implementation as required
• Conduct platform training sessions in various settings for internal and external customers as required
• Ensure process documentation is developed and maintained
• Ensure department SharePoint site is kept up to date
• Act as liaison to other departments as assigned
• Assist department manager with sales support (demonstrations, customer calls, etc.)
• Support RFP responses
• Perform other duties as assigned

Qualifications

• Bachelor’s Degree
• 3 years in project management managing customer‑facing projects
• 3 years implementation of SaaS‑based products and solutions
• Experience with project management tools, methodologies, and software
• Ability to effectively manage and nurture client relationships to achieve mutual success
• Ability to work effectively and harmoniously with others towards a common goal, fostering an inclusive and productive work environment
• Ability and willingness to take independent action, show proactive behavior, and drive progress without explicit instruction
• Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes (strategic selection and deployment of AI systems to drive operational efficiency, enhance decision‑making, and continuous improvement)
• Ability to assess information, evaluate options, and make effective choices or judgments in a timely manner through unbiased analysis

Pay

USD 55,000 - 68,000 yearly

Schedule

Hybrid work arrangement; expected to work in the Morrisville, NC headquarters approximately 30‑40 days per quarter. Must reside in North Carolina within a commutable distance (~1‑hour commute) to the office.