Senior Implementation Consultant

Deacom: Senior Implementation Consultant ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services team to drive project implementations for our Deacom ERP platform. Our ERP Senior Implementation Consultants act as key resources and points of escalation for each implementation. Their goal is to successfully implement and provide ongoing consulting for customers utilizing Deacom, creating an exceptional customer experience by implementing new strategies, solutions, and processes that lead to successful go-lives. What You Will Do Be the primary representative and go-to resource for new customers implementing the all-inclusive ECI Deacom ERP platform.Lead customer sessions to identify and document current and future business initiatives, gap analysis within current systems and/or processes, and reporting/data analytics requirements.Understand and deliver upon the ECI Deacom implementation methodology, including:Requirements gathering through existing process reviewsSystems design and fit-gap analysisSystem configuration and setupEngineering Deacom solutions based on complex customer business requirementsConcept validation and user acceptance testingPre-implementation system testingData migration and data formatting recommendationsConsulting recap and activity reportingDrive Key Performance Indicators (KPIs) that help customers understand and continuously improve their business.Travel to customers throughout the U.S. and Canada, averaging approximately 25% of the time, with travel potentially increasing to as much as 50% during certain project phases, such as go-live and other key customer milestones. Qualifications Bachelor's or Master's degree in business, accounting, supply chain, information systems, or equivalentStrong ERP product knowledge; 3+ years of ERP experience preferredPrior experience in software implementation or consultationUnderstanding of common industry business practices in manufacturing, operations, distribution, and financeAbility to present complex technical concepts clearly and concisely to users with varying levels of technical expertise, via telephone and in personExcellent organizational skills, attention to detail, and a self-motivated drive to deliver high-quality workExcellent presentation and written/oral communication skillsProfessional presence suitable for direct client interaction by telephoneValid driver's license and/or passport for required travel within the US and CanadaProficiency in Microsoft Office products and Microsoft Windows Additional Qualifications (Not Required) Experience working with customers on business process improvement projectsExperience using Microsoft SQL Server queries, views, and stored proceduresAPICS/CPIM certification a plusPrior experience in project management, specifically using MS Project or other project planning toolsProficiency in MS Visio, designing process mappings and flowcharts to illustrate workflow