Senior HVAC Service Technician

About the role

Gallo Mechanical Services (GMS) is seeking Senior HVAC Service Technicians to join a high‑performing team. The role involves providing service, installation, and maintenance for commercial HVAC systems, mentoring junior technicians, and ensuring exceptional customer satisfaction.

Responsibilities

• Serve as the direct customer contact, servicing products and equipment on assigned projects and ensuring customer satisfaction through identification, analysis, diagnosis, and repair of equipment and systems.
• Perform end‑to‑end testing, maintenance, start‑up, commissioning, and servicing on assigned HVAC projects.
• Coordinate with team leaders and customers to understand requirements, examine building layouts, forecast issues, gather materials, and synchronize on‑site work.
• Use cutting‑edge software, hand tools, blueprints, and engineering specifications to diagnose and repair units, and propose retrofits, upgrades, or enhancements.
• Maintain high levels of customer satisfaction by meeting regularly with customers, informing them of service details, outstanding issues, and recommending system enhancements or replacements.
• Promote the sale of add‑on work and continually enforce the highest safety standards.
• Maintain security and accountability of company‑issued assets by recording use, wear, and condition.
• Demonstrate flexibility to work overtime, weeks as needed, and occasional overnight stays.

Requirements

• High School Diploma or equivalent (Technical School education acceptable).
• 5+ years of experience in HVAC service (including split systems, packaged systems, DX systems, VRF, chillers, pumps, etc.).
• Operating and working proficiency with handheld computers (e.g., smartphone, iPad).
• Ability to work in diverse conditions: mechanical equipment rooms, noisy environments, extreme weather, precarious locations, and exposure to high‑voltage electrical shock.
• Physical ability to regularly lift/move up to 10 lb, frequently lift/move up to 25 lb, and occasionally lift/move more than 50 lb; climb ladders; walk, stoop, and kneel.
• EPA certification required.
• Ability to troubleshoot and repair HVAC equipment preferred.

Benefits

• Company‑paid medical insurance.
• Dental, vision, voluntary life, short‑term disability, accident, and critical illness insurance.
• Team Incentive Program (TIP) – eligible employees share in company financial success.
• 401(k) plan with a 5% company match.
• Employee wellness resources and paid time off (PTO) benefits.
• Training, support, and career progression opportunities.