Senior Human Resources Manager

About the role

We are seeking a dynamic experienced Senior Human Resources Manager to join Workplace Experience Group. This role is responsible for leading HR initiatives, fostering positive employee relations, and ensuring compliance with employment laws, company policy, and collective bargaining agreements. The ideal candidate will be a proactive HR partner to the national account team and a trusted advisor to employees.

Job Responsibilities

• Lead and manage HR operations across multiple client locations, ensuring alignment with organizational goals.
• Provide guidance to people leaders across the multi-site portfolio on matters of employee relations, performance management, and disciplinary processes.
• Oversee talent acquisition, onboarding, performance management, and employee development initiatives.
• Maintain consistent and clear lines of communication with leaders within the portfolio, sharing relevant company policy changes and updates, legal considerations, and organization requirements as necessary to ensure compliance with federal, state/provincial, and local employment laws and regulations.
• Partner with leadership to drive employee engagement, retention, and organizational culture.
• Conduct investigations and resolve complex employee relations issues with discretion and fairness.
• Analyze HR metrics and provide insights to support data-driven decision-making.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum of 5-7 years of progressive HR experience, with at least 3 years in a unionized environment; preferably with multi-site experience.
• Strong knowledge of labor laws, collective bargaining processes, and union contract administration.
• Ability to travel 40-50%.
• Builds trust and credibility with stakeholders at all levels through clear, empathetic, and persuasive communication.
• Excellent interpersonal, negotiation, and conflict-resolution abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• An innate desire to provide exceptional hospitality experience to our clients.
• Proven ability to communicate effectively, both in writing and verbally, including timely follow-through and capability to communicate with leaders at all levels.
• Demonstrates integrity, fairness, and accountability in all HR practices and decisions.

Preferred Qualifications

• HR certification (e.g., SHRM-SCP, SPHR, CHRL).
• Experience in a multi-site or global organization.
• Strong familiarity with HRIS platforms and data analytics tools.

About Workplace Experience Group

Workplace Experience Group is a dynamic organization dedicated to providing exceptional human resources services to its clients. We are committed to fostering a positive workplace environment and ensuring compliance with all relevant laws and regulations.

About Aramark

Aramark is a global leader in food and facilities management services. Our mission is rooted in service and we strive to do great things for each other, our partners, our communities, and our planet. We believe in creating a diverse and inclusive workplace where every employee can reach their full potential.