Senior Human Resources Business Partner

About the Company

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale, helping brands increase cart conversion, improve unit economics, and drive sustained customer loyalty.

Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe, and is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role

The Senior Human Resources Business Partner is responsible for aligning business objectives with our People strategy. This role will serve as a strategic partner to business leadership teams, driving both the business and the people through two-way communication of expectations and priorities. The partnership focuses on cross-collaboration and relationship building to fuel growth for the evolving needs of Stord. This is an onsite role.

Responsibilities

• Be an expert on the Supply Chain side of the business to serve as a strategic thought partner on all people best-in-class strategies and initiatives centered around operations, management, and strategic priorities.
• Develop and/or improve policies to ensure optimum, consistent operations in each building, including attendance policies, employee handbooks, security policies, management training, and other initiatives for continuous improvement.
• Anticipate business needs, think proactively, and respond quickly and appropriately.
• Act as an active advocate for the People side of the business, working hand-in-hand with business leaders to drive business priorities while upholding the People strategy.
• Coach, develop, and guide local People Operations Generalists as empowered advocates for local concerns and issues, serving as their escalation and support.
• Advise People Operations Generalists on sensitive work-related issues, including conflict resolution, performance management, interpretation of company policy, culture and values, job mapping, leave accommodations, and other employment-related topics with an emphasis on self-advocacy.
• Advise 1P Leadership on best practices and recommended approaches for leveraging tools and people processes to maximize employee performance, achieve organizational effectiveness, improve employee engagement, and ensure legal compliance. Empower People Operations Generalists in local execution of these initiatives.
• Analyze people data and understand trends to proactively provide solutions that support business objectives, adherence to policy, and cultural values.
• With the collaborative participation of the People Operations Generalists, develop plans to promote an inclusive environment that is engaging, enabling, and energizing—one where associates can thrive.

Requirements

• 6+ years of experience within Human Resources/People Operations.
• 3+ years of experience in Human Resource Management.
• Ability to influence at all levels, including Senior Leadership.
• Ability to build relationships for partnering on key business priorities, working across the aisle to match business needs with people best practices.
• Ability to thrive in an autonomous environment without a set playbook.
• Ability to autonomously pivot between tactical and strategic.
• A passion for building from the ground up.
• Team-oriented in collaboration but strong in independent execution.
• Proactive problem-solving and conflict resolution skills.
• Understanding of the evolving needs within a startup environment.
• Experience supporting exempt and non-exempt employees.

Preferred Qualifications

• Bilingual in English/Spanish.
• PHR, SHRM certification, or related degree.
• Expertise within the Supply Chain/Logistics industry.