Senior HRIS Analyst

About the role

The Senior HRIS Analyst supports our global Human Capital Management/HRIS systems (Core HR, talent acquisition, learning, performance, etc.) to keep HR operations running smoothly, while taking ownership of key system domains, contributing to their ongoing roadmap, and participating in broader HRIS projects including system upgrades, enhancements, and process improvement initiatives.

Responsibilities

• Maintain knowledge across Human Capital Management/HRIS systems (HR, payroll, talent acquisition, learning, performance, etc.)
• Serve as a subject matter expert and owner of at least one HCM system
• Maintain relationships with IT and/or software vendor to escalate tickets, manage releases, and stay informed of roadmaps
• Collaborate with HRIS team members, HR, Payroll, IT, and other appropriate teams to recommend system and process enhancements
• Serve as an advocate for HRIS and HR practitioners with IT and other business areas
• Use data to inform system strategy, efficiency opportunities, and process improvements
• Optimize the use of AI appropriate to HR applications
• Write and run reports from HRIS systems
• Create audits to maintain data integrity
• Maintain confidential information according to global and local data privacy laws
• Communicate technical information to users at all levels of the organization
• Participate in broader HRIS projects including regular system upgrades, enhancements, and changes that support process improvements and the evolving HR operations landscape

Qualifications

• Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical/educational discipline strongly preferred
• A minimum of 5 years’ progressive experience in a related field preferred
• 5+ years’ experience working with technical support of Human Capital Management systems
• 3+ years’ experience working with technical support of ServiceNow or a similar service delivery ticketing system
• Knowledge, Skills, and Abilities: Experience participating in the implementation and testing of at least one cloud-based system
• Experience using ServiceNow preferred
• Strong Excel skills
• Experience using databases and creating reports
• Experience working with Human Resources data and processes
• Strong organizational skills
• Self-starter, able to effectively prioritize activities with little direction
• Ability to foster and maintain strong professional relationships within and outside the department
• Ability to clearly communicate verbally and in writing