Senior HR Services Specialist

Weyerhaeuser sustainably manages forests and manufactures products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

About the role

This role delivers high-quality support for complex HR transactions and employee inquiries, requiring a solid understanding of HR processes, systems, and practices. The Senior HR Services Specialist ensures adherence to policies, service standards, and timely resolution of employee requests while providing world-class customer service through empathy, professionalism, and responsiveness. The role collaborates with HR Centers of Excellence (COEs) to elevate the employee experience, identifies recurring issues, recommends workflow enhancements, and supports knowledge management and documentation improvements.

Responsibilities

• Respond to complex HR inquiries and provide accurate, empathetic support in a timely and professional manner according to defined standards.
• Execute complex employee lifecycle transactions in Core HCM, Benefits Administration, Talent, and Workforce Management modules, as well as supplier systems, ensuring accuracy and adherence to established standards and workflows.
• Prioritize and balance multiple workstreams; support coordination of activities and deadlines across multiple HR service teams.
• Maintain confidentiality and handle sensitive information with discretion, following privacy and data protection standards.
• Collaborate with HR service teams (e.g., Benefits, Compensation, Talent, WFM) to resolve employee inquiries and cross-workflow issues.
• Understand and meet individual performance metrics (SLAs, KPIs).
• Support escalated requests and escalate complex or sensitive issues to other HR service teams or supervisors for resolution, per defined protocol.
• Identify issues impacting processes, data integrity, systems, and quality assurance, and contribute ideas to enhance service delivery.
• Participate in pilots or testing, training/change initiatives, and stay informed of process updates and system enhancements.
• Serve as a change advocate by providing feedback on usability and impact for complex process changes.
• Support seasonal HR activities (e.g., recurring or ad-hoc compliance audits, complex org structure updates, Benefits Open Enrollment, year-end comp cycle processing) as needed.

Requirements

• 2-3 years of experience in HR operations or shared services, with a solid understanding of employee lifecycle events and a focus on complex transaction processing.
• 1-2 years of experience using UKG HRIS platform including Core, Benefits Admin, Applicant Tracking Systems, Talent Management, Workforce Management, etc.
• Familiarity with supplier systems (Background Check, Employment Verification, Unemployment systems) preferred.
• Proficiency in case management and knowledge management systems.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.

Skills

• Demonstrated ability to manage complex HR scenarios and provide high-quality service in a fast-paced environment.
• Thoroughness with an ability to multi-task and stay organized in an array of tasks of varying degrees of difficulty and complexity.
• Excellent communication, interpersonal, and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• High attention to detail, commitment to data accuracy, and ability to handle confidential information with integrity and discretion.
• Ability to build and nurture relationships across a range of levels, styles, and cultures to establish trust within the team and across the company.

Pay

This role is eligible for our annual merit-increase program, with a targeted salary range of $58,800-$88,200 based on skills, qualifications, and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits

• Comprehensive employee benefits plan, including medical, dental, vision, short- and long-term disability, and life insurance.
• Pre-tax Health Savings Account option with a company contribution.
• Voluntary Long-Term Care and Employee Assistance Programs.
• Support for personal volunteerism, diversity networks, mentoring, and training and development opportunities.
• 401k plan with a paid company match and an annual contribution equal to 5% of your base salary.
• 3 weeks of paid vacation during your first year of employment, accrual of additional vacation after six months, and 11 paid holidays per year (totaling 88 holiday hours).
• Paid parental leave for all full-time employees.

Schedule

Full-time, day shift (1st).

Location: Seattle, WA.