Senior HR Manager

Key Responsibilities

• Lead day-to-day HR Operations across the U.S. workforce
• Develop and improve HR processes, workflows, and service delivery standards
• Ensure a positive and consistent employee experience throughout the employee lifecycle
• Serve as the primary escalation point for operational HR matters

HR Systems & Technology

• Own and optimize HR technology platforms, including HRIS, ATS, PEO, EOR, payroll, and workforce management systems
• Ensure HR data accuracy, security, integrity, and reporting capabilities
• Lead HRIS implementations, system enhancements, integrations, and process automation initiatives
• Maintain employee records and HR documentation in compliance with legal and company requirements

Workforce Planning & Talent Operations

• Partner with Talent Acquisition to align hiring plans and workforce growth initiatives
• Support headcount planning, organizational changes, promotions, transfers, and offboarding activities
• Ensure effective onboarding and offboarding experiences for employees and contractors

Compliance & Employee Relations

• Ensure compliance with federal, state, and local employment laws and regulations
• Monitor regulatory changes and implement policy and process updates as needed
• Support employee relations matters, workplace investigations, performance improvement plans, and corrective actions
• Parenthetize with legal counsel and leadership on employment-related matters

Benefits Administration

• Oversee employee benefits programs and annual enrollment activities
• Act as the primary liaison with benefits brokers, carriers, PEOs, EORs, and external service providers
• Support employee communications and benefits-related issue resolution
• Ensure compliance with benefit plan requirements and applicable regulations

Payroll Administration

• Oversee payroll processes to ensure accuracy and compliance
• Partner with Finance and payroll providers to support timely payroll processing
• Resolve payroll discrepancies and employee inquiries

Performance Management

• Administer company performance management programs and systems
• Ensure performance processes are executed consistently and in accordance with company guidelines

HR Analytics & Reporting

• Maintain workforce metrics related to headcount, turnover, hiring, compensation, compliance, and engagement
• Develop dashboards and reporting to support business and HR decision-making
• Analyze workforce trends and recommend operational improvements

Policies & Documentation

• Maintain employee handbooks, HR policies, procedures, and operational documentation
• Ensure HR content remains accurate and up to date across internal systems
• Support audits, compliance reviews, and due diligence activities

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 10+ years of progressive HR experience, including significant HR Operations or HR Shared Services experience within organizations of 1,000+ employees
• Experience supporting multi-state U.S. workforces
• Experience administering HRIS platforms, payroll, benefits, compliance, and employee lifecycle programs
• Experience leading HRIS implementations, system migrations, and integrations across HR, payroll, benefits, ATS, timekeeping, performance management, and learning management systems
• Experience working with PEOs, EORs, contingent workforce programs, and employment vendors
• Strong knowledge of federal and state employment laws
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• 5+ years of experience in technology, mobility, robotics, AI, telecommunications, hosting, semiconductor manufacturing, or other high-growth industries
• Experience scaling HR operations in rapidly growing organizations
• Experience supporting global or distributed workforces