Senior HR Manager

About the role

Gentle Monster is seeking a Senior Manager, Human Resources to provide strategic guidance and operational support across various HR functions.

Responsibilities

• Serve as a strategic advisor to leadership on all people-related matters, including organizational design, culture, and workforce planning
• Translate business goals into actionable HR strategies that support both near-term operations and long-term growth
• Provide counsel on leadership effectiveness, team dynamics, and change management as the company scales
• Partner closely with the global HR team at Gentle Monster HQ to ensure alignment with brand values and international people practices
• Lead full-cycle recruiting for corporate and retail roles, building scalable hiring processes
• Develop and manage relationships with staffing agencies, search firms, and talent pipelines for retail store leadership and corporate hires
• Ensure a consistent, brand-aligned candidate and new hire experience that reflects Gentle Monster's culture and aesthetic
• Build and maintain programs that drive employee engagement, connection, and a strong sense of belonging
• Own internal communications and HR touchpoints that reinforce company culture and values
• Evaluate and evolve the company's total rewards strategy to be competitive in the industry
• Ensure the company remains in full compliance with federal, state, and local employment laws across all operating jurisdictions, with particular attention to California labor law
• Maintain and update the employee handbook, HR policies, and standard operating procedures
• Manage open enrollment processes and serve as the primary point of contact for employee benefits questions and vendor relationships
• Own and administer all employee benefits programs, including health, dental, vision, 401(k), PTO, and ancillary plans
• Evaluate and manage the company's HRIS, ensuring data integrity and timely processing of all employee lifecycle changes
• Partner with payroll to ensure accurate and timely compensation processing for all employee types (salaried, hourly, part-time retail)
• Serve as the dedicated HR resource for all U.S. retail store locations, supporting store managers on escalated employee relations and compliance needs
• Partner with Retail Operations to develop retail-specific HR programs, including hiring playbooks for store openings, retail training curricula, and hourly workforce management best practices

Requirements

• 7+ years of progressive HR experience, with at least 3 years in a generalist or HR manager role with broad ownership across HR functions
• Experience in retail, fashion or lifestyle brands highly preferred
• Deep knowledge of employment law and multi-state compliance
• Proven ability to operate as both a strategic partner and a hands-on HR practitioner; comfortable with executive-level conversations and administrative execution
• Experience managing full-cycle recruiting for both corporate and retail roles
• Strong knowledge of benefits administration, HRIS systems, and HR reporting
• Excellent interpersonal and communication skills; able to build trust with employees at all levels
• High degree of discretion, judgment, and professionalism in handling sensitive matters
• Experience supporting a company in a high-growth or scaling phase
• Experience partnering with international HQ teams or in a subsidiary/regional HR role highly preferred

Qualifications

• Highly organized and proactive
• Self-starter with a proven track record of building infrastructure, programs, and culture from the ground up
• Understanding of both a corporate and a retail workforce
• Passionate about people and culture

Skills

• Strategic thinking and problem-solving
• Effective communication and interpersonal skills
• Ability to work independently and collaboratively
• Strong project management and organizational skills
• Knowledge of HRIS systems and benefits administration

Benefits

The compensation range for this role is $110,000 - $140,000, dependent on experience.

Pay

The compensation range for this role is $110,000 - $140,000, dependent on experience.

Schedule

Flexible schedule to accommodate the needs of the position and the company.