Senior HR Manager

About the role

The Senior HR Manager oversees the recruitment, staffing, and engagement of employees who create unforgettable guest experiences. This role requires experience in human resources, team leadership, and project management.

Responsibilities

• Developing and implementing recruitment/staffing plans for the location in partnership with managers
• Serving as the 'voice of the people' in all senior leadership discussions
• Ensuring all Levy and legal standards, such as I9 documents, are completed in a timely manner
• Conducting regular audits to verify compliance with policies and procedures
• Managing workforce planning to build capability and optimize performance
• Developing, implementing, and supporting a retention strategy for a specific partner
• Overseeing onboarding and orientation training for new team members
• Leading efforts around employee engagement and retention at the location
• Coaching team managers to understand business information and the key performance levers
• Moves between strategic and operational thinking to execute strategy
• Ensuring the timely processing of all unemployment claims
• Planning the team's activity to deliver against medium-term objectives
• Managing team member 'Speak Up' and Employee Relations
• Ensuring timely completion of all mandatory/compliance-related training, e.g., Preventing Workplace Harassment
• Working with location leadership to define management succession plan and development
• Pricing with department leaders to optimize flexible labor scheduling
• Supporting managers in completing employee investigations and corrective actions processes
• Analyzing performance data across multiple units to look for operational efficiencies
• Evaluating/auditing working practices to manage risks and drive compliance
• Shaping and managing change and improvement programs
• Attending manager meetings to support the overall management and governance of the location
• Delivering ongoing training and development to the on-site management team
• Partnering with the location/partner HR team to develop joint strategies where appropriate

Qualifications

• Experience in a Human Resources role is preferred
• Experience leading teams is preferred
• Experience managing large scale projects
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills