Senior HR Manager

Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The company develops a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, leveraging industry‑leading revenue‑management tools and an executive team of seasoned hospitality leaders.

Location: Rising 36 stories above the pulse and pageantry of Times Square, InterContinental New York Times Square is a hub of tranquility nestled in Midtown Manhattan’s Theatre District.

About the role

The Senior Human Resources Manager assists the Director of Human Resources with a variety of HR functions, fills all hourly positions in a timely manner, ensures accurate and timely completion of paperwork, enforces company policies, and supports benefits and workers’ compensation duties.

Responsibilities

• Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions.
• Compile review list and distribute to departments.
• Compile turnover report, copy and distribute.
• Enter payroll information on computer (wage information, changes).
• Conduct prescreening interviews.
• Respond to unemployment claims and maintain unemployment logbook.
• Maintain new‑hire, termination, transfer and promotion logbook.
• Audit hours worked in payroll reports for eligibility of benefits.
• Compile wage surveys.
• Monitor and maintain leave‑of‑absence log.
• Monitor workers’ compensation claims; complete First Report of Injury and Employers Report of Industrial Injury.
• Answer questions regarding 401(k) plan, vacation, and benefits (insured and non‑insured).
• Maintain complimentary room‑night log and process employee requests.
• Prepare and place recruitment advertising.
• Process paperwork for terminating employees.
• Maintain advertising logbook.
• Become certified trainer in all Human Resources training modules.
• Ensure compliance with all HR and related loss‑prevention SOPs.
• Participate in Highgate Hotel Enrichment Committee.
• Schedule Highgate Hotel orientation.
• Assist in Highgate Hotel orientation – explain benefits and conduct property tours.
• Write articles and take pictures for the property newsletter.
• Assist with special projects; plan employee events such as meetings, picnics, and parties.
• Coordinate Travel Reduction Program, write Travel Reduction Plan, and conduct yearly transportation survey.
• Maintain First Aid log.

Qualifications

• At least 5 years of progressive Human Resources experience in a hotel or related industry required.
• Previous supervisory responsibility preferred.
• College coursework in a related field helpful.
• High school diploma or equivalent required.
• Long hours sometimes required.
• Sedentary work – exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Strong listening skills to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel‑required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel standards, with scheduling varying according to hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Effective problem‑handling, including anticipating, preventing, identifying, and solving issues as necessary.
• Ability to understand and evaluate complex information and data from various sources to meet objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.