Senior HR Generalist - Peaksware

At Peaksware, we build platforms for deliberate practice. Our mission is simple: empower expert instructors to unleash the full potential of committed performers. We are a team of educators, musicians, coaches, and athletes driven by a shared conviction to help people achieve their best. Our portfolio features world-class music and fitness platforms built under the Peaksware umbrella: MakeMusic, Alfred Music, TrainingPeaks, and TrainHeroic.

About the Role

We are looking for a Senior HR Generalist who thrives at the intersection of people, process, and systems. This role is ideal for someone who enjoys creating great employee experiences while also digging into the operational details that make an effective People function run smoothly. Reporting to the Director of People Operations, you will own critical areas of HR operations across our distributed workforce, including employee lifecycle management, HRIS optimization, leave administration, multi-state compliance, reporting, and employee support. You will have the opportunity to improve processes, strengthen our HR infrastructure, and partner with employees and managers throughout the organization.

Responsibilities

• Own and Improve the Employee Lifecycle
  • Manage key moments across the employee journey, ensuring employees have a consistent, compliant, and positive experience from onboarding through offboarding.
  • Own end-to-end employee lifecycle processes, including onboarding, performance management, and offboarding.
  • Administer performance management cycles through Lattice, ensuring successful execution and supporting managers throughout the process.
  • Identify opportunities to improve employee lifecycle processes and create scalable solutions.
  • Maintain accurate employee records and ensure HR practices align with company policies and applicable employment regulations.
• Serve as a Trusted Partner to Employees and Managers
  • Serve as a trusted point of contact for employee questions related to policies, benefits, leaves, and workplace matters.
  • Partner with managers to provide guidance on HR best practices, performance conversations, and employee concerns.
  • Support engagement and culture initiatives, including employee recognition, celebrations, surveys, and learning programs.
  • Approach employee support with empathy, confidentiality, and sound judgment.
• Own HR Compliance & Leave Administration
  • Manage leave administration programs, including FMLA, ADA, STD/LTD, Workers' Compensation, Colorado FAMLI, and other state-mandated leave programs.
  • Guide employees through leave processes, documentation requirements, and return-to-work plans.
  • Coordinate with insurance carriers, vendors, and state agencies as needed.
  • Monitor evolving federal, state, and local employment regulations and help ensure company compliance.
• Optimize HR Systems, Data & Processes
  • Serve as the primary administrator for our HRIS, ensuring system accuracy, efficiency, and data integrity.
  • Audit HR workflows, identify process gaps, and implement improvements.
  • Partner with Paylocity support to troubleshoot issues and optimize system capabilities.
  • Build and analyze HR reports and metrics, including headcount, turnover, leave utilization, and other workforce insights.
  • Identify opportunities to eliminate manual processes and create more efficient ways of working.
• Support Our Workplace Experience
  • Serve as the onsite People team presence during core business hours.
  • Support our upcoming office relocation by coordinating logistics, vendors, and workplace transition activities.
  • Manage day-to-day workplace operations, including vendor relationships, supplies, and office needs.
  • Partner with Talent Acquisition to create an exceptional onsite candidate experience.

Requirements

• Required Qualifications:
  • 5+ years of progressive HR experience, ideally in a Senior HR Generalist or similar HR Business Partner-level role.
  • Hands-on experience managing employee lifecycle processes, HR operations, and compliance activities.
  • Strong experience administering complex leaves of absence, including FMLA, STD/LTD, Workers' Compensation, and state-specific leave programs. Experience with Colorado FAMLI is strongly preferred.
  • Experience supporting multi-state employment compliance requirements.
  • Experience managing or administering HRIS platforms, including system configuration, reporting, audits, and data integrity.
  • Ability to analyze HR data and create meaningful reports and insights.
  • Strong attention to detail with the ability to balance multiple priorities in a fast-moving environment.
  • Excellent communication skills with strong judgment, discretion, and emotional intelligence.
  • This is a hybrid position requiring an onsite presence at our office a minimum of 3 days per week (typically Tuesday through Thursday) during core business hours.
  • Ownership Mindset: Highly autonomous and comfortable in a lean environment where you must balance operational execution with elevated employee coaching.
• Desired Qualifications:
  • Experience with Paylocity, Lattice, and Workable.
  • SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
  • Experience working in a SaaS or technology environment.
  • Experience building or improving HR processes in a growing organization.

Benefits

• Compensation

  The annual salary range for this role in Colorado is $56,805 - $94,675. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. In addition to base salary, this position will be eligible for an attractive performance-based variable compensation plan.

• Health
  • Comprehensive health benefits including medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Paid parental leave.
  • Employee assistance program.
  • Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity.
• Disability and Life
  • Company-paid options including Short Term Disability, Long Term Disability, Basic Life Insurance, and AD&D.
  • Additional coverage options including employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child.
• Additional
  • 401(K) including a company match.
  • 12 paid holidays annually and discretionary Flexible Time Off.
  • Free access to our products, corporate discounts, and professional development resources.
  • Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee-only access to on-site locker rooms and showers.
  • Employee-only access to secure, indoor bike storage and access to e-bikes exclusively for Peaksware employees.
  • Access to our onsite Music and Podcast Studio.