Senior HR Generalist

Scope of Position

Reporting to the HR Manager, the Senior HR Generalist supports all levels of associates on 3 shifts at our Franklin, NH facility. Key responsibilities include:

• Ensuring compliance with manufacturing-related employment laws and regulations.
• Developing, updating, and communicating HR policies and procedures relevant to the manufacturing sector.
• Supporting compliance areas such as employee relations, job evaluation, compensation management, benefits administration, training, AA/EEO, leave management, and ADA.
• Collaborating with manufacturing managers to develop recruitment strategies tailored to the industry for direct labor (full-time and contingent).
• Conducting interviews, assessing candidate qualifications, and participating in the selection process, focusing on skills relevant to manufacturing roles.
• Maintaining the onboarding process for new hires, ensuring a seamless integration into the manufacturing environment.
• Maintaining a high level of visibility, accessibility, and interaction with manufacturing team members.
• Coaching and counseling employees, front-line leaders, and managers on employee relations, performance management, and conflict resolution.
• Utilizing an empathetic approach to understand employee concerns, answering questions, and helping employees through organizational change.
• Conducting investigations into employee complaints, providing recommendations for resolution.
• Partnering with the legal team as appropriate for all ethics-related issues.
• Supporting the performance management process, providing guidance to supervisors and employees on performance expectations and development opportunities.
• Supporting the implementation of performance improvement plans tailored to the manufacturing environment.
• Leading and supporting continuous improvement initiatives within the manufacturing environment, collaborating with cross-functional teams to enhance processes and efficiency.
• Applying Lean and Six Sigma principles to drive operational excellence in HR processes and employee relations.
• Partnering with the manufacturing team to identify key people metrics to continually monitor and improve the employee experience.
• Maintaining accurate and up-to-date employee records and HRIS data, with a focus on manufacturing roles and qualifications.
• Generating HR reports and analytics to support problem-solving and discussions on the overall health of the organization.

Required Qualifications

• Bachelor’s Degree in business administration or similar field is required.
• 5+ years of progressive HR experience working in a manufacturing environment required.
• Experience using HRIS systems for data management and data metrics to guide decisions.
• Workday experience is a plus.
• Ability to problem-solve and analyze situations to identify potential issues and propose solutions to mitigate risks.
• Drive employee relations, performance management, and engagement activities.
• Demonstrated ability to train management skills and manage manager accountability.
• Expert organizational and time management skills.
• An empathetic approach to understanding employee concerns.
• Outstanding verbal, written, and presentation communication skills.
• Expert relationship management and demonstrated ability to establish trust and credibility with designated employee groups.
• Maintains highest level of integrity, ethics, and confidentiality, flexibility, and adaptability to changing priorities and projects.
• Expert collaboration skills and ability to project manage within a larger Americas HR organization.
• Enables and embodies curiosity with a strong desire to grow professionally, expanding HR professional toolkit.