Senior HR Generalist

Position Summary

The Senior HR Generalist is a critical member of the HR team responsible for delivering operational excellence across the full employee lifecycle, from onboarding through offboarding, while ensuring a seamless and positive employee experience. Reporting to the HR Operations Manager, this role serves as a primary point of contact for employee inquiries and is responsible for core HR processes, systems accuracy, and benefits administration with minimal oversight.

Responsibilities

• Serve as point of contact for employee HR inquiries, providing timely, accurate, and professional support while ensuring a positive employee experience
• Guide on HR policies, processes, and programs, leveraging self-service tools and partnering with cross-functional teams such as Payroll, IT, and Finance as needed
• Support onboarding and offboarding processes to ensure smooth, compliant, and consistent employee lifecycle experience
• Support employee benefits programs across the full lifecycle, including enrollments, changes, eligibility, and employee education, while responding to inquiries and escalating complex issues as needed
• Partner with internal teams, brokers, and external vendors to support accurate deductions, eligibility tracking, invoice review, and issue resolution
• Support open enrollment planning and execution, including system preparation, testing, employee communications, and post-event reconciliation
• Maintain and support accurate employee data across HR systems, ensuring data integrity through regular audits and reconciliation
• Support reporting and analytics by generating and validating HR data for compliance, audits, and operational insights
• Ensure compliance with federal, state, and company policies, including support for employment verifications, audits, and required documentation
• Identify opportunities to improve HR processes, enhance efficiency, and strengthen the overall employee experience; contribute to the documentation and maintenance of standard operating procedures and workflows
• Collaborate with HR Business Partners on employee lifecycle initiatives
• Support cross-functional HR projects and initiatives, contributing to consistent, scalable, and high-quality HR operations

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience
• 5–7+ years of progressive HR experience, with a strong generalist and HR operations focus
• Hands-on experience administering employee benefits programs across the full lifecycle, including enrollments, changes, employee support, and vendor coordination
• Working knowledge of benefits regulations and compliance requirements, including ACA, COBRA, and ERISA
• Strong understanding of the employee lifecycle, including onboarding, offboarding, employee support, and HR data management
• Experience working in ADP Workforce Now across all modules
• Working knowledge of federal and state employment laws, including I-9 and E-Verify requirements
• High attention to detail with strong data accuracy, auditing, and compliance experience
• Ability to manage sensitive and confidential information with professionalism and discretion
• Strong organizational, problem-solving, and time management skills, with the ability to manage multiple priorities
• Excellent written and verbal communication skills with a customer-focused approach
• Proven ability to work independently, take ownership of processes, and collaborate effectively across teams and functions
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, Teams, Forms, and SharePoint

Preferred

• HR or benefits certification (CBP, PHR, SHRM‑CP)