Senior HR Business Partner, Commercial

About the role

Juul Labs is seeking a Senior HR Business Partner to support its growing Commercial organization. Reporting to the Director of HR, this role will provide strategic guidance and HR thought leadership to all levels of the organization, collaborating with colleagues across the HR team.

Responsibilities

• Provide strategic guidance and HR thought leadership to all levels of the organization
• Provide appropriate coaching and development feedback to managers and employees, proactively and when employee relations issues arise
• Collaborate with colleagues across the HR team, including Learning & Development, Compensation, and Operations, to inform the design and implementation of people programs
• Work with the business on various manager development programs
• Support the business through compensation reviews, talent development, performance management, employee relations, organizational design, and more
• Serve as the primary HR Business Partner to commercial leaders and employees at all levels, including SVPs, VPs, and Directors, building trusted advisory relationships and aligning people strategy with commercial and revenue goals
• Partner with sales and commercial leadership to support, launch, and reinforce sales initiative and sales-focused programs, including incentive and commission plan rollouts, sales onboarding, and performance enablement, in collaboration with Total Rewards and Sales Operations
• Lead organizational and workforce planning for a large commercial team, including org design, headcount planning, and scaling both field-based and headquarters functions
• Translate commercial and people data into insights on retention, engagement, and performance across the sales organization, and partner with leaders to turn those insights into action
• Deliver HR updates and presentations during commercial team meetings, requiring strong public speaking skills and the ability to communicate clearly in front of large groups
• Mentor, guide, and collaborate with junior HR Business Partners supporting the commercial organization and JUUL Labs HR at-large, helping develop their skills and ensuring consistent HR support across the team

Qualifications

• 8+ years of strategic HR experience, including time as an HR Business Partner or in an equivalent role
• Excellent problem-solving capabilities and the ability to make thoughtful decisions
• Project management and change management experience, including driving programs independently
• Great interpersonal skills, with the ability to build relationships at all levels of the organization
• Strong hard skills including financial acumen
• Adaptable and resilient; thrives in a fast-paced commercial environment and adjusts quickly to changing business needs and shifting priorities
• 4+ years supporting a large commercial, sales, or revenue-generating organization as an HR Business Partner
• Demonstrated success building strong, collaborative partnerships with senior leaders, including SVPs, VPs, and Directors, to align on people strategy and achieve shared business goals
• Direct experience supporting sales initiative programs and sales-focused programs (e.g., incentive and commission plans, sales onboarding, quota and territory planning, or sales enablement)
• Strong business and commercial acumen, with the ability to connect HR strategy to revenue and go-to-market objectives

Benefits

• A place to grow your career
• Work with talented, committed, and supportive teammates
• Equity and performance bonuses
• Cell phone subsidy, commuter benefits, and discounts on JUUL products
• Excellent medical, dental, and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Biannual discretionary performance bonuses

Pay

Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors. These ranges may be modified at any time.

Schedule

Travel of approximately 10-20% depending on business needs.

Locations

• Tier 1 Locations: Greater New York City, and San Francisco Bay Area
• Tier 2 Locations: Greater Boston, Washington DC Metropolitan Area, Seattle/Tacoma, Greater Sacramento, Southern California (Los Angeles/OC/San Diego, Riverside and Imperial counties)
• Tier 3 Locations: Rest of New England, NY Capital District, Rest of New Jersey, Greater Philadelphia, Pittsburgh, Delaware, Rest of Maryland, Rest of Virginia, North Carolina, Atlanta, Miami-Fort Lauderdale-WPB, Chicagoland, Dallas, Houston, Austin, Minneapolis/St. Paul, Colorado, Phoenix, Las Vegas, Reno, Carson City NV, Portland Ore/Vancouver Wash, Rest of California, Hawaii
• Tier 4 Locations: Rest of US including Alaska and Puerto Rico