Senior HR Business Partner

About the role

PagerDuty is seeking a Senior HR Business Partner to grow our culture of innovation and scale our award‑winning team. As an integral member of the global HR team, you will assess, coach, and influence talent and people leaders while modeling our values with integrity and optimism. This role is a dynamic, hands‑on partnership for someone ready to thrive in a fast‑paced, hyper‑growth environment.

Responsibilities

• Client Leadership Support (40%): Partnering with management teams to execute HR programs and initiatives, drive employee engagement and retention; assess organizational health and effectiveness regularly and identify improvement opportunities; utilize people metrics to drive insights/decisions around growth and retention; collaborate with leadership and managers on organizational change initiatives, people/performance decisions, talent management, employee engagement, communication, and program rollouts; lead coaching and feedback efforts and make recommendations based on experience and in‑depth knowledge; partner with other departments to ensure open communication, consistent collaboration, and effective workflow.
• AI‑Driven HRBP Transformation (20%): Drive AI adoption – support evaluation, piloting, and deployment of AI/ML tools for the People org to automate high‑volume HRBP activities (e.g., performance cycle summary generation, organizational health assessments); proactively review and document HRBP workflows, identify high‑friction processes, design and document scalable AI‑augmented solutions to maximize efficiency and reduce administrative burden; collaborate with analytics team to leverage advanced people metrics and analysis to generate actionable insights on talent growth, retention, and organizational effectiveness for senior leadership decision‑making.
• Global Employee Relations and Program Execution (20%): Partner closely with US‑based HR teams to lead complex employee relations cases including workplace investigations and conflict resolution while ensuring compliance with global employment laws and company policies; collaborate with People Team specialists, HRBPs, and people managers to execute core HR programs (e.g., performance management, compensation planning) that enhance engagement and retention; establish robust cross‑functional relationships for consistent communication, effective collaboration, legal compliance, and alignment on operational and strategic HR goals; support international mobility and cross‑border employment matters as needed.

About You

• Works effectively with global and distributed teams in a fast‑paced environment.
• Has a ‘can‑do’ and curious attitude and a customer‑focused approach to problem‑solving.
• Possesses solid business acumen and strong program/project management skills.
• Ability to prioritize among competing priorities and is highly detail‑oriented.

Basic Qualifications

• Bachelor’s degree in Business, Human Resources, or other relevant field.
• 3+ years of related experience in a Human Resources organization, preferably in SaaS or hi‑tech industry.
• Minimum of 2 years previous experience as an HR Business Partner or HR Generalist supporting employees and people managers across technical, customer‑facing, and corporate roles.
• Proven track record of managing complex global employee relations cases and supporting organizational programs.
• Demonstrated ability to leverage AI tools to drive HR process efficiency.

Pay

The base salary range for this position is $110,000 – $166,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation
• Duty – companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (subject to local laws)*
• Paid volunteer time off: 20 hours per year
• Company‑wide hack weeks
• Mental wellness programs

Schedule

This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model.