Senior Hearing Aid Specialist

About the Role

Responsible for overseeing employees and directing operations of the Hearing Center and other areas of the warehouse. Addresses personnel issues and oversees tasks performed by employees. Participates in Licensed Hearing Aid Dispenser duties. Responsible for understanding, teaching, and maintaining our culture, core values, and ethics. This is a full-time management/leadership position that provides high-level member service.

Responsibilities

• Schedules, develops, counsels, trains, and directs department personnel.
• Reviews and approves area timecards.
• Drafts and participates in the presentation of employee performance appraisals.
• Oversees apprentices as required for certification qualification.
• Attends and participates in Staff Meetings.
• Oversees and participates in duties of a Licensed Hearing Aid Dispenser, including conducting hearing evaluations, making product recommendations, taking ear impressions, ordering products, delivering and programming hearing devices, and maintaining member digital files.
• Rings orders and collects payment when necessary.
• Provides and ensures prompt and courteous member service, addressing concerns with problem-solving skills, tact, and discretion.
• Overrides and checks cash register codes, approves refunds.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing hands-on training aligned with the curriculum and reviewing progress weekly.
• Ensures department procedures and standards are followed for scheduling, testing, fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.
• Implements and upholds safety and security procedures, including identifying trip hazards, ensuring proper PPE, and maintaining department cleanliness.
• Reviews department budget, financial statements, and submits insurance payment records.
• Develops and implements plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.
• Approves and submits orders for equipment, products, and supplies.
• Coordinates proper maintenance and repairs for machinery and equipment.
• Performs off-site marketing to increase sales, including travel as required.
• Ensures proper procedures for cleaning and infection control are implemented.
• Ensures proper cleanup and disposal of hazardous materials.
• Assists with department duties and other warehouse departments as necessary.

Qualifications

• Ability to operate vehicles, equipment, or machinery.
• Licensed Hearing Aid Dispenser certification.

Benefits

We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.

Schedule

Open availability is needed to meet the needs of the business, apart from any religious or disability considerations.

For additional information about pay ranges, visit the provided link. If hired, proof of authorization to work in the United States is required.