Senior Hearing Aid Specialist

California applicants: Please review the Costco Applicant Privacy Notice.

About the Role

Responsible for overseeing employees and directing operations of the Hearing Center and other areas of the warehouse. Addresses personnel issues and oversees tasks performed by employees. Participates in Licensed Hearing Aid Dispenser duties. Responsible for understanding, teaching, and maintaining Costco’s culture, core values, and ethics. This is a full-time management/leadership position that provides high-level member service.

Responsibilities

• Schedules, develops, counsels, trains, and directs department personnel.
• Reviews and approves area timecards.
• Drafts and participates in presentation of employee performance appraisals.
• Oversees apprentices as required for certification qualification.
• Attends and participates in staff meetings.
• Oversees and participates in duties of Licensed Hearing Aid Dispenser, including:
  • Conducting testing and ear impressions safely and consistently.
  • Completing hearing evaluations and making product recommendations.
  • Taking ear impressions, ordering product, delivering and programming hearing devices.
  • Maintaining member digital files in the office management system.
  • Ringing orders and collecting payment when necessary.
• Provides and ensures prompt and courteous member service; responds to member concerns using problem-solving skills, tact, and discretion.
• Overrides and checks cash register codes; approves refunds.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing hands-on training aligned with the HAAP curriculum.
• Observes employee performance and paperwork to ensure compliance with department procedures and standards for scheduling, testing, fitting, record-keeping, merchandising, inventory control, product storage, and cash handling.
• Implements and upholds safety and security procedures; ensures licensing requirements are satisfied and maintained.
• Reviews department budget and financial statements; submits insurance payment records.
• Develops and implements plans for merchandising, productivity, profitability, and hearing aid benchmark performance.
• Approves and submits orders for equipment, product, and supplies.
• Coordinates proper maintenance and repairs for machinery and equipment.
• Upholds safety and security procedures, including identifying trip hazards, ensuring proper PPE, and maintaining department cleanliness.
• Performs off-site marketing to increase sales; travels by air and ground transportation, including some weekends, to assist other hearing aid departments.
• Ensures proper procedures for cleaning, infection control, and disposal of hazardous materials.
• Operates vehicles, equipment, or machinery as required.
• Assists with department duties and other warehouse departments as necessary.

Benefits

• Paid time off.
• Health benefits: medical, dental, vision, hearing aid, pharmacy, behavioral health, and employee assistance.
• Health care reimbursement account.
• Dependent care assistance plan.
• Short-term and long-term disability insurance.
• AD&D insurance.
• Life insurance.
• 401(k) plan.
• Stock purchase plan (for eligible employees).

Schedule

Open availability is needed to meet the needs of the business, apart from any religious or disability considerations.

If hired, you will be required to provide proof of authorization to work in the United States.