Senior Hearing Aid Specialist

Job Duties

• Schedules, develops, counsels, trains, and directs department personnel.
• Reviews and approves area timecards.
• Drafts and participates in presentation of employee performance appraisals.
• Oversees apprentices as required for certification qualification.
• Attends and participates in Staff Meetings.
• Oversees and participates in duties of Licensed Hearing Aid Dispenser.
• Uses equipment located within the department to conduct testing and ear impressions in a manner which is safe to the member and consistent with a passing score on the ‘Ear Impression Certification Exam’.
• Completes hearing evaluations, makes product recommendations, takes ear impressions, orders product, delivers and makes programming adjustments to hearing devices, and maintains member’s digital file in the office management system.
• Rings orders and collects payment when necessary.
• Provides and ensures prompt and courteous member service.
• Responds to member concerns using problem solving skills, tact and discretion.
• Overrides and checks cash register codes, approves refunds.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP).
• Provides mentoring and hands-on training that aligns with the HAAP curriculum.
• Follows Costco’s training guidelines and reviews opportunities and successes with apprentices each week.
• Observes employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.
• Implements and upholds safety and security procedures.
• Ensures all minimum licensing requirements are satisfied and maintained.
• Reviews department budget, financial statements, and submits insurance payment records.
• Develops and implements plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.
• Approves and submits orders for equipment, product, and supplies.
• Carets for proper equipment maintenance, repairs, and replacements.
• Performs off-site marketing to increase sales.
• Ensures proper procedures for cleaning and infection control are implemented.
• Ensures proper cleanup and disposal of hazardous materials.
• Ability to operate vehicles, equipment or machinery.
• Affords assistance with department duties as necessary.
• Affords assistance in other departments of the warehouse as necessary.

Qualifications

Full-time management/leadership position.

Requires understanding, teaching, and maintaining company culture, core values and ethics.

Requires ability to operate vehicles, equipment or machinery.

Requires ability to ring orders and collect payment when necessary.

Requires ability to respond to member concerns using problem solving skills, tact and discretion.

Requires ability to complete hearing evaluations, make product recommendations, take ear impressions, order product, deliver and make programming adjustments to hearing devices, and maintain member’s digital file in the office management system.

Requires ability to oversee apprentices as required for certification qualification.

Requires ability to attend and participate in Staff Meetings.

Requires ability to oversee and participate in duties of Licensed Hearing Aid Dispenser.

Requires ability to use equipment located within the department to conduct testing and ear impressions in a manner which is safe to the member and consistent with a passing score on the ‘Ear Impression Certification Exam’.

Requires ability to ring orders and collect payment when necessary.

Requires ability to provide and ensure prompt and courteous member service.

Requires ability to respond to member concerns using problem solving skills, tact and discretion.

Requires ability to override and check cash register codes, approve refunds.

Requires ability to mentor employees enrolled in the Hearing Aid Apprentice Program (HAAP).

Requires ability to provide mentoring and hands-on training that aligns with the HAAP curriculum.

Requires ability to follow Costco’s training guidelines and review opportunities and successes with apprentices each week.

Requires ability to observe employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.

Requires ability to implement and uphold safety and security procedures.

Requires ability to ensure all minimum licensing requirements are satisfied and maintained.

Requires ability to review department budget, financial statements, and submit insurance payment records.

Requires ability to develop and implement plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.

Requires ability to approve and submit orders for equipment, product, and supplies.

Requires ability to care for proper equipment maintenance, repairs, and replacements.

Requires ability to perform off-site marketing to increase sales.

Requires ability to ensure proper procedures for cleaning and infection control are implemented.

Requires ability to ensure proper cleanup and disposal of hazardous materials.

Requires ability to provide hands-on training that aligns with the HAAP curriculum.

Requires ability to review opportunities and successes with apprentices each week.

Requires ability to observe employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.

Requires ability to implement and uphold safety and security procedures.

Requires ability to ensure all minimum licensing requirements are satisfied and maintained.

Requires ability to review department budget, financial statements, and submit insurance payment records.

Requires ability to develop and implement plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.

Requires ability to approve and submit orders for equipment, product, and supplies.

Requires ability to care for proper equipment maintenance, repairs, and replacements.

Requires ability to perform off-site marketing to increase sales.

Requires ability to ensure proper procedures for cleaning and infection control are implemented.

Requires ability to ensure proper cleanup and disposal of hazardous materials.

Requires ability to provide hands-on training that aligns with the HAAP curriculum.

Requires ability to review opportunities and successes with apprentices each week.

Requires ability to observe employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.

Requires ability to implement and uphold safety and security procedures.

Requires ability to ensure all minimum licensing requirements are satisfied and maintained.

Requires ability to review department budget, financial statements, and submit insurance payment records.

Requires ability to develop and implement plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.

Requires ability to approve and submit orders for equipment, product, and supplies.

Requires ability to care for proper equipment maintenance, repairs, and replacements.

Requires ability to perform off-site marketing to increase sales.

Requires ability to ensure proper procedures for cleaning and infection control are implemented.

Requires ability to ensure proper cleanup and disposal of hazardous materials.

Requires ability to provide hands-on training that aligns with the HAAP curriculum.

Requires ability to review opportunities and successes with apprentices each week.

Requires ability to observe employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.

Requires ability to implement and uphold safety and security procedures.

Requires ability to ensure all minimum licensing requirements are satisfied and maintained.

Requires ability to review department budget, financial statements, and submit insurance payment records.

Requires ability to develop and implement plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.

Requires ability to approve and submit orders for equipment, product, and supplies.

Requires ability to care for proper equipment maintenance, repairs, and replacements.

Requires ability to perform off-site marketing to increase sales.

Requires ability to ensure proper procedures for cleaning and infection control are implemented.

Requires ability to ensure proper cleanup and disposal of hazardous materials.

Requires ability to provide hands-on training that aligns with the HAAP curriculum.

Requires ability to review opportunities and successes with apprentices each week.

Requires ability to observe employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.

Requires ability to implement and uphold safety and security procedures.

Requires ability to ensure all minimum licensing requirements are satisfied and maintained.

Requires ability to review department budget, financial statements, and submit insurance payment records.

Requires ability to develop and implement plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.

Requires ability to approve and submit orders for equipment, product, and supplies.

Requires ability to care for proper equipment maintenance, repairs, and replacements.

Requires ability to perform off-site marketing to increase sales.

Requires ability to ensure proper procedures for cleaning and infection control are implemented.

Requires ability to ensure proper cleanup and disposal of hazardous materials.

Requires ability to provide hands-on training that aligns with the HAAP curriculum.

Requires ability to review opportunities and successes with apprentices each week.

Requires ability to observe employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.

Requires ability to implement and uphold safety and security procedures.

Requires ability to ensure all minimum licensing requirements are satisfied and maintained.

Requires ability to review department budget, financial statements, and submit insurance payment records.

Requires ability to develop and implement plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.

Requires ability to approve and submit orders for equipment, product, and supplies.

Requires ability to care for proper equipment maintenance, repairs, and replacements.

Requires ability to perform off-site marketing to increase sales.

Requires ability to ensure proper procedures for cleaning and infection control are implemented.

Requires ability to ensure proper cleanup and disposal of hazardous materials.

Requires ability to provide hands-on training that aligns with the HAAP curriculum.

Requires ability to review opportunities and successes with apprentices each week.

Requires ability to observe employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.

Requires ability to implement and uphold safety and security procedures.

Requires ability to ensure all minimum licensing requirements are satisfied and maintained.

Requires ability to review department budget, financial statements, and submit insurance payment records.

Requires ability to develop and implement plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.

Requires ability to approve and submit orders for equipment, product, and supplies.

Requires ability to care for proper equipment maintenance, repairs, and replacements.

Requires ability to perform off-site marketing to increase sales.

Requires ability to ensure proper procedures for cleaning and infection control are implemented.

Requires ability to ensure proper cleanup and disposal of hazardous materials.

Requires ability to provide hands-on training that aligns with the HAAP curriculum.

Requires ability