Senior Health Center Manager

About the role

The Senior Health Center Manager (Sr. HCM) oversees the day-to-day operations of an assigned health center. This role is responsible for ensuring efficient clinic performance, monitoring budgets and patient trends, and addressing operational challenges to support high-quality patient care. The Sr. HCM partners with site leadership and staff to implement quality improvement initiatives, using data and performance metrics to drive decision-making and optimize health center operations. This role also provides cross-site operational support and contributes to system-wide consistency and best practices.

Responsibilities

• Oversee daily health center operations, including staffing, scheduling, and patient flow
• Collaborate with the Health Center Director to develop and monitor the annual budget
• Track visit volume, productivity, and patient satisfaction metrics; implement improvements as needed
• Promote a positive, inclusive workplace culture aligned with organizational values
• Serve as the primary supervisor for unlicensed Team Leads
• Address patient concerns, operational issues, and risk management matters

Requirements

• Bachelor’s degree (BA/BS) preferred; equivalent relevant experience will be considered
• 5-9 years of staff management experience preferred
• Experience in a healthcare or clinical setting preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to work effectively in a fast-paced, team-based environment
• Demonstrated commitment to customer/patient service and satisfaction

Qualifications

• Bachelor’s degree (BA/BS) preferred; equivalent relevant experience will be considered
• 5-9 years of staff management experience preferred
• Experience in a healthcare or clinical setting preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to work effectively in a fast-paced, team-based environment
• Demonstrated commitment to customer/patient service and satisfaction

Skills

• Bilingual skills strongly preferred (e.g., Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese)

Benefits

We offer a comprehensive and competitive benefits package, including:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits

Pay

Based on a 37.5 hour work week.