Health Center Senior Co-Manager

About the role

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Health Center Senior Co-Manager I in Anaheim, CA. The 4/10 schedule is in effect.

Responsibilities

• Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait times and customer service.
• Oversee the staffing levels, patient access and clinic volume goals to ensure health center is meeting budgetary goals.
• Hold staff accountable to specific, measurable patient engagement/experience benchmarks (e.g., through annual performance monitoring and implementing corrective action plans when patient experience expectations are not being met).
• Work as a collaborative team with other health center managers and senior leaders to ensure appropriate health center coverage.
• Communicate any changes, new processes, and weekly updates information in a daily morning huddle.
• Complete monthly one-on-one reports with Medical Assistants and Ultrasound Technicians/MA to discuss performance and review monthly audit results.
• Lead health center efforts to achieve established goals for volume and wait times.
• Accountable for improving financial and billing errors sent by Revenue Cycle Manager.
• Ensure health center’s compliance with the Organization, State, and Federal Regulations by monitoring protocol compliance and service delivery.
• Responsible for management and non-direct patient care related services in the health center.
• Oversee a full range of services, including but not limited to reproductive health care, primary care, managed care, abortion, and prenatal services.
• Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences, and meetings as required.
• Work cooperatively with Senior Management, Health Center Management, and center staff to maintain maximum communication and support between center personnel, patients, and administration.
• Monitor staff training and deploy staff to schedule appointments for family planning, primary care, and abortion services.
• Absorb staff to schedule appointments for family planning, primary care, and abortion services.
• Responsible for the Medical Assistant and Licensed staff schedule.
• Ensure staff is trained in compliance, including environmental cleanliness, safety and security, CLIA, and OSHA compliance.
• Will ensure completeness and thoroughness of all health center staff job responsibilities, including but not limited to completeness of logs, daily cleaning, inventory and par levels, etc.
• Orient and monitor training for new staff during their 3-month orientation period.
• Monitor and follow-up on any audit findings and monthly Licensed staff checklist.
• Collaborate with the Clinical Site Supervisors and the Senior Director of Clinical Services regarding licensed staff one-on-ones and performance management.
• Coaches, develops, educates, and holds accountable all personnel in the health center.
• Available to travel to other health centers for coverage as needed.

Qualifications

• Minimum Education: BA/BS degree preferred or 5+ years of relevant experience in lieu.
• Minimum Work Experience: Minimum of five (5) years’ experience in a health, medical, or social service setting. Minimum of three (3) years demonstrated supervisory experience.
• Reproductive, managed/primary health care and/or abortion services experience may be required.
• Languages: Bilingual skills (reading, writing, and speaking) are preferred. Must pass a proficiency test prior to serving as a translator.
• Supervisory Experience: Demonstrated ability as an effective leader, including coaching and team-building skills. Strong written, verbal, and interpersonal skills. Budgeting experience preferred. Must be self-motivated and have the ability to work without direct supervision.

Benefits

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!

Possessions

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook.
• Electronic medical records experience required.

Agency Standard Requirements

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook.
• Electronic medical records experience required.

Other Requirements

• Ability to delegate to and empower staff effectively.
• Team builder and ability to utilize team skills effectively.
• Maintain professional demeanor at all times.
• Ability and willingness to travel to and visit other health centers and attend meetings.
• Availability to work flexible hours and weekends.