Senior Health Center Assistant

About the role

Serves as a team leader to the PSR and HCA staff. This individual will perform a key role as the “super user” for the implementation and continued maintenance of the Electronic Health Record. The Sr. HCA will oversee the training of new employees on all aspects of their position and updating existing employees on new P&Ps, processes and programs. Functions in the daily role of a Patient Services Representative, Sr. Patient Services Representative, a Health Aide, Health Center Assistant, and/or general clerical support as needed.

Responsibilities

• Coordinate the daily duties of the Front Desk Staff, ensuring timely performance and accuracy
• Monitor the PSR, HA and HCA workload and schedules breaks and lunches, ensuring there is appropriate coverage at all times
• Oversee the orientation/training of new PSRs, HAs, HCAs and update existing employees on new P&Ps, processes and programs
• Function as an EMR “super user”
• Evaluate PSR, HA and HCA competency and mentor/train in areas designated as needing improvement
• Conduct periodic performance audits and annual competency skills assessments, monitoring employee competency and retrain staff when necessary
• Assist in maintaining/troubleshooting/coordinating repair of computer equipment, printers, copy machines and fax machines
• Assist providers in caring for patients, including but not limited to taking/recording vital signs/height/weight, operating EKG machine, conducting lab tests and controls, preparing patients for examination, preparing work areas, applying simple dressings, chart review, recording patient information in patient chart, coordinating care after visit and assist with patient referrals and all other existing HCA duties
• Coordinate with the center HCD and AHCD to open and close the clinic each day, as needed

Qualifications

• Basic Life Support/CPR certification required
• Previous demonstrated experience as trainer/mentor preferred
• Leadership experience preferred
• Interested in improving patient care and ability to embrace change
• Demonstrated history of outstanding ‘customer service’ performance skills
• Ability to utilize sound interpersonal skills when interacting with diverse patients and staff
• Consistent attention to detail
• Strong multi-tasking skills
• Clear diction and conversational skills when communicating with a multicultural, multiethnic and multilingual patient community is essential
• Ability to speak both English and Spanish fluently or second language requirement as determined by the Health Center preferred
• Ability to read, comprehend and write in both languages, preferred
• Access to reliable transportation
• Ability to work a flexible schedule based on the clinic/operational needs
• Computer proficiency required
• Proficiency in Microsoft Office — Word and Outlook/emails
• Ability to instruct/lead staff on how to access Outlook/emails and other basic computer tasks
• Proficiency/will gain basic proficiency in Excel during the probationary period
• Ability to gain proficiency in PCHC’s Practice Management and EMR software and provide training
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way

Education

• High school diploma or equivalent
• Completion of a medical assistant program with at least 3+ years work experience as a PSR/HA/HCA requiring both front desk and patient care of: infants, children, adolescents, adults (MED & OB/GYN)
• Experience with geriatric population helpful