Senior Health and Wellness Operations Manager - AD293

About the role

The Senior Health and Wellness Operations Manager serves as a strategic leader responsible for monitoring operational performance, grant-funded initiatives, quality outcomes, regulatory compliance, financial performance, and service delivery across Health & Wellness programs.

Responsibilities

• Develop and maintain performance dashboards related to departments under the Chief Health and Wellness Officer.
• Maintain program productivity, access, engagement, retention, and discharge outcomes.
• Establish performance benchmarks and accountability measures.
• Identify operational barriers impacting performance.
• Develop corrective action plans when performance targets are not achieved.
• Present weekly and monthly performance reports to executive leadership.
• Monitor Health and Wellness department outcome measures across all programs.
• Develop systems to evaluate effectiveness of services.
• Coordinate quality improvement initiatives.
• Identify opportunities to improve patient outcomes and service delivery.
• Monitor performance of federal, state, tribal, county, and private grant-funded programs.
• Track approximately $16 million in grant-funded program activities and deliverables.
• Monitor contract compliance and reporting requirements.
• Ensure performance measures tied to funding agreements are achieved.
• Partner with Finance and Revenue Cycle teams to monitor program financial performance.
• Identify operational issues impacting revenue generation.
• Maintain budget-to-actual performance.
• Develop recommendations to improve financial performance while maintaining quality outcomes.
• Monitor compliance with federal, state, tribal, and contractual requirements.
• Support audit readiness and accreditation efforts.
• Partner with Compliance and Quality teams to mitigate risk.
• Serve as strategic advisor to the Chief Health and Wellness Officer.
• Lead operational planning efforts.
• Support development of new service lines and program expansion initiatives.
• Cross-functional initiatives involving finance, grants, compliance, operations, and clinical leadership.

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in health and wellness management, preferably in a non-profit setting.
• Experience with grant management and compliance.
• Strong understanding of regulatory requirements and accreditation standards.
• Excellent analytical and problem-solving skills.
• Ability to develop and implement performance metrics and strategies.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Skills

• Strategic planning and implementation.
• Grant writing and management.
• Quality assurance and improvement.
• Financial analysis and budgeting.
• Regulatory compliance and accreditation.
• Collaborative leadership and teamwork.

Benefits

NARA Northwest offers a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and professional development opportunities.

Pay

$105,000.00 – $115,000.00 annual salary, Exempt

Schedule

This is an in-person position, Monday through Friday, 8:30am - 5:00pm