Senior Program Manager - Wellness Center

Reports to: Program Director
Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013
Setting: 100% onsite

About the Role

The Wellness Center Senior Program Manager will oversee the Wellness Center program for adults in collaboration with the Wellness Center Director and Program Manager. This role ensures the program provides high-quality services that meet or exceed required contract, funder, and agency standards. The Senior Program Manager will provide administrative supervision for direct practice case managers and interns, and function as an intake coordinator for community members seeking services.

Schedule

Monday - Friday, 8:00am - 4:30pm

Responsibilities

• LPS Designated to participate in initiating 5150 involuntary psychiatric holds and lead crisis management
• Supervise clinical student interns in collaboration with Director of Internship Training as an assigned Field Instructor
• If two (2) years post-licensure, provide clinical supervision of Master’s level staff that are BBS Registered
• Monitor all administrative aspects of agency’s Department of Mental Health (DMH) contracted OCS program and contract, including billing and contract maximization in compliance with contract goals and outcomes
• Complete required reporting to funders as outlined by contract requirements
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases
• Provide individual and team supervision, support, and performance evaluations for all assigned staff
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
• Collaborate with Quality Assurance to ensure proper staff orientation, training, and audit preparedness for all clinical and mental health contracts
• Ensure adherence to funding source contract and performance standards
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
• Represent the agency effectively at funding partner or collaborative meetings

Requirements

• Master’s degree in Social Work, Psychology, or a related field of study from an accredited university
• Valid registration and licensure with the California Board of Behavioral Sciences
• At least 1000 clinical hours accrued towards licensure
• LPS Designated to participate in crisis management team to initiate 5150 involuntary psychiatric holds for FSP Clients
• Willingness to supervise program student interns as a Field Instructor and/or provide individual or group supervision to Masters-Level Staff
• Outstanding clinical review skills
• Strong training, project management, and team-building skills
• Sensitivity, tact, politeness, and responsiveness with staff and clients
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
• Knowledge of trauma-informed services, housing first, and harm reduction methodologies
• Experience providing administrative and clinical supervision
• Experience working with people living with mental illness and/or substance abuse
• Contract and quality assurance experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications
• Current, valid California Driver’s license with an acceptable driving record and reliable vehicle

Work Environment

• Combination of field and office environment
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds
• On occasion, walk or drive to different local sites
• Work in busy and loud environments
• Exposure to elements like cold, heat, dust, noise, and odor
• May need to bend, stoop, twist, and sit throughout the day

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.