Senior Hardware Product Quality Manager, PQM

About the Role

NVIDIA is seeking a Senior Hardware Product Quality Manager (PQM) to support datacenter hardware quality initiatives in Santa Clara, California. This individual contributor role involves collaborating with customer-facing teams, developing technical expertise in NVIDIA’s products, and driving issue resolution across internal teams.

Responsibilities

• Participate in weekly/monthly conference calls and F2F meetings related to quality.
• Track key quality metrics and report regularly to the quality engineering team and internal management.
• Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions.
• In crisis situations, quickly assimilate technical details to understand critical issues, provide direction to engineering teams, and formulate responses to customers.
• Craft customer presentations covering root cause analysis, risk assessments, corrective actions, preventative actions, and recovery plans.
• Write and review 8D reports for customer consumption.
• Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to ensure timely resolution and operational continuity.
• Drive problem resolution internally by providing leadership and direction.
• Identify opportunities to accelerate PQM workflows with AI and guide the integration of AI-enabled tools into quality management processes.

Requirements

• BS or MS degree in electrical engineering, quality, or related technical field (or equivalent experience).
• 8+ years of experience in an electronics customer quality role.
• Customer interface experience is critical.
• Ability to quickly comprehend technical details relevant to customer complaints.
• Proficiency with 8D problem-solving tools and methods.
• Excellent written and oral communication skills.
• Strong social skills, logical problem-solving approach, and effective time management.
• Strong organizational and program management skills, with experience coordinating across multiple teams.
• Proficiency with MS Office, data analytical tools, and email communications.

Qualifications

• Background in semiconductor manufacturing processes (Si fab, package assembly, final test) is a plus.
• Knowledge of SMT and PCBA manufacturing practices and controls.
• Familiarity with electronics reliability standards at the component, board, or system level.
• Experience with server system hardware, design, development, architecture, failure analysis, or testing.
• Experience working closely with customer quality teams and using structured problem-solving methods.

Pay

The base salary range is 168,000 USD - 258,750 USD for Level 4 and 200,000 USD - 322,000 USD for Level 5, determined by location, experience, and internal pay equity. Eligible for equity and benefits.

Applications accepted at least until September 1, 2026. NVIDIA uses AI tools in recruiting and is an equal opportunity employer committed to diversity and inclusion.