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Jobs · Quality Assurance · California

Senior Hardware Product Quality Manager, PQM

NVIDIA · Santa Clara, CA · 2 wk ago
Quality AssuranceFull-time

About the role

We are looking for a Senior Hardware Product Quality Manager (PQM) in an individual contributor role to support NVIDIA’s datacenter hardware quality initiatives, and will be stationed in Santa Clara, California!

Responsibilities

  • Participate in conference calls and F2F meetings related to quality weekly/monthly
  • Track key quality metrics with regular reporting to the quality engineering team and internal management
  • Cook up and review 8D reports for customer consumption
  • Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
  • In crisis/customer critical issue situations, quickly assimilate technical details to:
    • Understand the critical elements of the issue and provide direction to the working team
    • Comprehend the significance of results from various technical activities and formulate responses to customers
  • Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
  • Write and review 8D reports for customer consumption
  • Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity
  • Constantly drive problem resolution internally by providing leadership and direction
  • Cook up and review 8D reports for customer consumption
  • Coordinate with internal and external engineering teams to root cause customer quality issues

Requirements

  • BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)
  • 8+ years of demonstrated experience in electronics customer quality role
  • Customer interface experience critical
  • Quickly comprehend technical details relevant to understanding customer complaints
  • Excellent proficiency with 8D problem solving tools/methods
  • Excellent written and oral communication skills
  • Strong social skills, with a logical approach to problem solving, good time management, and task prioritization
  • Strong organizational and program management skills with experience coordinating across multiple engineering and business teams
  • Proficient using MS Office software tools, data analytical tools, and email communications

Qualifications

Ways To Stand Out From The Crowd
Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
Background of electronics reliability standards at the component, board, or system level
Knowledge of server system hardware and design, development, architecture, failure analysis, or testing
Had close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

Benefits

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.

Pay

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is $168,000 - $258,750 for Level 4, and $200,000 - $322,000 for Level 5.

Schedule

You will also be eligible for equity and benefits.

Application Instructions

Applications for this job will be accepted at least until May 3, 2026. This posting is for an existing vacancy.

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