Senior GTM Engineer
Otter.ai · Mountain View, CA · 4 days ago
Engineering$150k–$165k/yrFull-time
About the role
We are a B2B AI SaaS company in active transition from a product-led growth model to a combined PLG + sales-led motion. Our CRM, data, and workflow infrastructure was built for self-serve — it was not built for an outbound sales team running MEDDIC-qualified opportunities across four market segments. This role closes that gap.
Responsibilities
- Own the end-to-end data enrichment pipeline using Clay and ZoomInfo — from ingestion and deduplication through CRM sync.
- Define and enforce data governance standards: required fields, input formats, ownership rules, and freshness SLAs.
- Instrument lead scoring, ICP scoring, and routing logic to ensure MQLs land with the right rep, at the right time, with the right context.
- Build PLG → SLG handoff data flows: surface self-serve product signals (PQLs) in Salesforce as first-class pipeline inputs.
- Design and maintain the integration architecture across the GTM stack using Zapier, Workato, or equivalent iPaaS tooling.
- Automate high-friction manual processes — rep task creation, deal stage alerts, stall detection, Slack notifications for pipeline events.
- Build and maintain Outreach sequence infrastructure: template governance, A/B testing frameworks, performance attribution back to Salesforce opportunities.
- Ensure reliable, low-latency data sync across Salesforce, Outreach, ZoomInfo, Clay, and downstream tools.
- Evaluate, pilot, and operationalize AI tools that drive measurable rep productivity — call summarization, email generation, deal coaching, CRM auto-fill.
- Establish a structured evaluation framework for AI vendors — measuring adoption, productivity delta, and ROI before committing to contracts.
Requirements
- 4+ years in GTM Systems, Sales Operations, or Revenue Operations with end-to-end ownership of systems and workflows.
- Proven ownership of a data enrichment pipeline using Clay and/or ZoomInfo — from ingestion and deduplication through CRM sync.
- End-to-end iPaaS experience (Workato, Zapier, Tray.io, or equivalent) — you build and maintain the integrations yourself.
- Hands-on Outreach administration: sequence governance, template management, A/B testing, and performance attribution.
- Strong analytical instincts — you instrument what you build and proactively surface what is broken before someone files a ticket.
- Experience translating business requirements into technical system configurations independently.
- Comfortable owning a personal backlog and roadmap in an environment with limited process infrastructure.
Preferred Qualifications
- Experience supporting a PLG → SLG transition, including building PQL-to-pipeline workflows.
- Hands-on work with LLM APIs or AI productivity tools in a GTM context (call intelligence, CRM enrichment, email generation).
- CPQ administration experience; DocuSign CLM or eSignature integration experience.
- Salesforce Advanced Administrator or Platform App Builder certification.
- Experience with MEDDIC or MEDDPICC and translating the framework into enforced CRM data models.
- Background in B2B SaaS RevOps at a company that scaled from Series A/B through the growth stage.
Benefits
Not specified.
Schedule
Not specified.
Pay
$150,000 to $165,000 USD per year.