Senior GSOC Operator

About the role

As a Senior Operator, Global Security Operations Center (GSOC), you will play a pivotal role in overseeing 24/7 security monitoring, incident response, and threat analysis across global operations.

Responsibilities

• Lead GSOC shift operations, ensuring continuous monitoring of global facilities, personnel, and assets through security systems and intelligence platforms
• Serve as the primary escalation point, coordinating response efforts, managing incident logs, and ensuring timely communication with stakeholders
• Monitor open-source intelligence (OSINT) and threat feeds to assess risks and deliver actionable insights with recommended mitigation strategies
• Track real-time travel risks, issue alerts, and coordinate rapid response support for employees facing security threats while traveling
• Mentor and support GSOC Operators, facilitating training, performance feedback, and ongoing skill development
• Operate and manage key GSOC technologies, including video surveillance, access control, and incident management systems, while identifying opportunities for improvement
• Oversee the creation of incident reports, shift summaries, and trend analyses, ensuring accuracy and compliance with established protocols
• Partner with Security, Facilities, Human Resources (HR), Information Technology (IT), and leadership to support crisis response and business continuity efforts

Requirements

• Demonstrated experience in a Global Security Operations Center (GSOC) or similar security operations environment, including incident response and monitoring
• Strong understanding of physical security systems, protocols, and real-time monitoring environments
• Proven ability to assess threats, interpret intelligence, and make informed, timely decisions under pressure
• Experience guiding or mentoring team members, with the ability to provide direction in dynamic situations
• Familiarity with Microsoft Office and experience with access control systems (e.g., CCure) and video surveillance platforms (e.g., Exacq)
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and stakeholders
• Willingness to support a 24/7 operation, including extended hours to cover staffing needs as required

Qualifications

• High school diploma or equivalent required
• Additional training or certifications in security, criminal justice, or a related field preferred

Skills

• Leadership & Team Support
• Communication & Coordination
• Flexibility & Reliability

Benefits

Shift Leadership & Oversight – Lead GSOC shift operations, ensuring continuous monitoring of global facilities, personnel, and assets through security systems and intelligence platforms

Incident Management & Escalation – Serve as the primary escalation point, coordinating response efforts, managing incident logs, and ensuring timely communication with stakeholders

Threat Intelligence & Risk Analysis – Monitor open-source intelligence (OSINT) and threat feeds to assess risks and deliver actionable insights with recommended mitigation strategies

Travel Security Support – Track real-time travel risks, issue alerts, and coordinate rapid response support for employees facing security threats while traveling

Team Development & Guidance – Mentor and support GSOC Operators, facilitating training, performance feedback, and ongoing skill development

Technology & Systems Monitoring – Operate and manage key GSOC technologies, including video surveillance, access control, and incident management systems, while identifying opportunities for improvement

Reporting & Documentation – Oversee the creation of incident reports, shift summaries, and trend analyses, ensuring accuracy and compliance with established protocols

Cross-Functional Collaboration – Partner with Security, Facilities, Human Resources (HR), Information Technology (IT), and leadership to support crisis response and business continuity efforts

Pay

Competitive salary and benefits package

Schedule

24/7 rotation, including extended hours to cover staffing needs as required

How to Apply

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