Senior Global Executive IT Support Specialist

About the team

EA Information Technology (EAIT) powers the technology that connects our global workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to create better experiences for players worldwide.

What We're Looking For

We are seeking an innovative technical partner who bridges the gap between white-glove service and engineering excellence. You thrive on building trusted relationships and owning the support experience from end to end, while proactively scaling our model through automation, AI, and API-driven solutions. You combine a deep service mindset with a passion for modern technology, staying calm under pressure and exercising sound judgment.

Responsibilities

• Engineer automated solutions using Python or PowerShell, improving manual tasks and orchestrating workflows across platforms like Power Automate, MuleSoft, SnapLogic, and Workato.
• Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, ServiceNow, Slack, and Teams, applying Agentic AI for knowledge base automation and predictive support.
• Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM), communicating solutions to technical and non-technical audiences.
• Prepare and support technology for executive meetings and high-visibility events, ensuring systems are tested, reliable, and ready for live execution, while maintaining end-to-end ownership of service recovery and process improvement.
• Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges and ensure our leaders have a seamless, top-tier technology experience every day.
• Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support.
• Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership.
• Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location.

Required Qualifications

• 5+ years of experience providing IT support for executives, VIP users, or high-touch environments.
• Experience engineering automated solutions with Python or PowerShell and using platforms such as Power Automate, MuleSoft, SnapLogic, or Workato.
• Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments.
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.